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- Tasks: Lead a dynamic team and ensure smooth operations in a fast-paced environment.
- Company: Join The Sofa Delivery Company, where we deliver moments that matter.
- Benefits: Enjoy competitive pay, generous discounts, and a fantastic work-life balance.
- Other info: Be part of an inclusive culture that values diversity and supports career growth.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Passion for customer service, team management experience, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we're all about delivering moments that matter. As a Shift Manager, you'll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work.
From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you'll be at the heart of it all. You'll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
About The Sofa Delivery Company: At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.
Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter.
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
What you'll be doing:
- Overseeing daily operations of the Customer Delivery Centre (CDC).
- Ensuring every delivery is completed safely, efficiently, and to a high standard.
- Supporting the Customer Delivery Manager in building strong customer relationships.
- Leading, coaching, and developing your team to deliver their best work.
- Managing compliance for vehicles, trailers, and driver regulations.
- Maintaining high standards of health, safety, and housekeeping.
- Assisting with recruitment and onboarding of new team members.
The role is for you if...
- You're passionate about customer service and operational excellence.
- You take pride in leading a team and driving great performance.
- You thrive in a fast-paced, hands-on environment.
- You have budget management experience.
- You're a great problem solver who enjoys a challenge.
- You have experience in team management, planning, and compliance.
- You love working as part of a supportive, fun, and inclusive team.
The Sofa Delivery Company Benefits:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Join us, and let's deliver moments that matter - together. Any offer is subject to DBS Checks.
Shift Manager in Basildon employer: The Sofa Delivery Company
Contact Detail:
The Sofa Delivery Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Sofa Delivery Company's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. When they ask about your experience, share these stories to demonstrate how you can thrive in a fast-paced environment like theirs.
✨Tip Number 3
Be ready to discuss compliance and safety! Since this role involves managing operations and ensuring high standards, brush up on relevant regulations and be prepared to talk about how you’ve maintained compliance in previous roles.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how they celebrate success. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Shift Manager in Basildon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and operational excellence shine through. We want to see that you’re genuinely excited about leading a team and making a difference in our fast-paced environment.
Tailor Your Experience: Make sure to highlight your relevant experience in team management, compliance, and problem-solving. We love seeing how your background aligns with the role of Shift Manager, so don’t hold back on sharing those key achievements!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique approach to leadership and how you foster a supportive and fun team atmosphere – it’s what we’re all about at The Sofa Delivery Company!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to read your application and hopefully welcome you to our team where we deliver moments that matter together!
How to prepare for a job interview at The Sofa Delivery Company
✨Know the Company Inside Out
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission, values, and what makes them unique in the delivery industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you can motivate others to deliver great customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and operational excellence. Prepare scenarios where you've had to think on your feet or manage compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Your Passion for Customer Service
The Sofa Delivery Company is all about delivering moments that matter, so make sure to express your passion for customer service. Share stories that demonstrate your commitment to providing excellent service and how you’ve gone the extra mile for customers in the past.