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- Tasks: Lead a team to ensure smooth operations and deliver exceptional customer service.
- Company: Join The Sofa Delivery Company, part of the DFS group, where we value meaningful moments.
- Benefits: Enjoy competitive pay, quarterly bonuses, and generous discounts on products.
- Other info: Access wellbeing support and career growth opportunities in a diverse workplace.
- Why this job: Experience a fantastic work-life balance with a 4-on, 4-off shift pattern.
- Qualifications: Team management experience and a passion for operational excellence required.
The predicted salary is between 30000 - 40000 £ per year.
At The Sofa Delivery Company, we're all about delivering moments that matter. As a Shift Manager, you'll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work. From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you'll be at the heart of it all. You'll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. As part of the DFS group, we deliver for our group brands - DFS and Sofology. Our colleagues are given the tools, training and support to make moments matter. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve.
- Supporting the Customer Delivery Manager in building strong customer relationships.
- Leading, coaching, and developing your team to deliver their best work.
- Maintaining high standards of health, safety, and housekeeping.
- You're passionate about customer service and operational excellence.
- You take pride in leading a team and driving great performance.
- You have budget management experience.
- You have experience in team management, planning, and compliance.
Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
Career Growth: Tools, training, and support to help you grow with us.
Maternity, paternity, adoption leave, and more.
Any offer is subject to DBS Checks.
Locations
Shift Manager Permanent in Basildon, Essex employer: The Sofa Delivery Company
Contact Detail:
The Sofa Delivery Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Permanent in Basildon, Essex
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Sofa Delivery Company on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show your passion for operational excellence during the interview. Share specific examples of how you've maintained high standards in previous roles. This will demonstrate that you’re the right fit for keeping things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at The Sofa Delivery Company.
We think you need these skills to ace Shift Manager Permanent in Basildon, Essex
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and operational excellence right from the start. Use your application to highlight experiences where you've gone above and beyond to create great moments for customers.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Shift Manager role. Focus on your team management, planning, and compliance experience, and don’t forget to mention any budget management skills you have!
Be Authentic: We love diverse voices, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to leading and developing teams.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at The Sofa Delivery Company
✨Know the Company Inside Out
Before your interview, take some time to research The Sofa Delivery Company. Understand their values, mission, and the importance they place on customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your previous experiences in team management. Think of specific examples where you've successfully coached or developed team members, and how you maintained high standards in your past roles.
✨Demonstrate Your Customer Service Passion
Since the role is all about delivering great customer experiences, come ready to share stories that highlight your commitment to customer service. Discuss how you've handled challenging situations and turned them into positive outcomes for customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows you're not just interested in the job, but also in how you can contribute to the company's goals.