Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team and ensure smooth daily operations.
- Company: Join The Sofa Delivery Company, part of the DFS group, focused on delivering great customer experiences.
- Benefits: Enjoy competitive pay, generous discounts, and a fantastic work-life balance.
- Other info: We celebrate diversity and support each other in a fun, inclusive workplace.
- Why this job: Make a real impact by leading a team in a fast-paced, people-focused environment.
- Qualifications: Experience in team management, customer service, and operational excellence.
The predicted salary is between 30000 - 40000 £ per year.
Fancy leading a high performing team in a fast paced, people focused environment? At The Sofa Delivery Company, we're all about delivering moments that matter. As a Shift Manager, you'll play a key role in keeping operations running smoothly while enjoying a 4-on, 4-off shift pattern (7am - 7pm) that gives you time to recharge and enjoy life outside of work.
From supporting the Warehouse and Driving teams to ensuring compliance and high service standards, you'll be at the heart of it all. You'll also help recruit, onboard, and train new colleagues, setting them up for success so they can create great customer experiences.
About The Sofa Delivery Company: At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.
Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you're in the warehouse, out on the road, or in a customer's home, at The Sofa Delivery Company, you'll deliver moments that matter.
Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
What you'll be doing:
- Overseeing daily operations of the Customer Delivery Centre (CDC).
- Ensuring every delivery is completed safely, efficiently, and to a high standard.
- Supporting the Customer Delivery Manager in building strong customer relationships.
- Leading, coaching, and developing your team to deliver their best work.
- Managing compliance for vehicles, trailers, and driver regulations.
- Maintaining high standards of health, safety, and housekeeping.
- Assisting with recruitment and onboarding of new team members.
The role is for you if:
- You're passionate about customer service and operational excellence.
- You take pride in leading a team and driving great performance.
- You thrive in a fast-paced, hands-on environment.
- You have budget management experience.
- You're a great problem solver who enjoys a challenge.
- You have experience in team management, planning, and compliance.
- You love working as part of a supportive, fun, and inclusive team.
The Sofa Delivery Company Benefits:
- Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.
- Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge.
- Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family.
- Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Join us, and let's deliver moments that matter - together. Any offer is subject to DBS Checks.
Locations
Shift Manager in Basildon, Essex employer: The Sofa Delivery Company
Contact Detail:
The Sofa Delivery Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Basildon, Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Sofa Delivery Company's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! As a Shift Manager, you'll need to demonstrate your experience in leading teams. Think of specific examples where you've motivated your team or solved problems effectively, and be ready to share them during your chat.
✨Tip Number 3
Show your passion for customer service! Be prepared to discuss how you've gone above and beyond for customers in the past. This role is all about delivering great experiences, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or the company's future plans. This shows you're engaged and serious about the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Manager in Basildon, Essex
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and operational excellence shine through. We want to see how excited you are about leading a team and making every delivery a great experience!
Tailor Your CV: Make sure your CV is tailored to the Shift Manager role. Highlight your experience in team management, compliance, and problem-solving. We love seeing how your skills match what we're looking for!
Be Yourself: Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your work experience. Let us see the fun and supportive side of you!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team at The Sofa Delivery Company!
How to prepare for a job interview at The Sofa Delivery Company
✨Know the Company Inside Out
Before your interview, take some time to research The Sofa Delivery Company. Understand their mission, values, and what makes them unique in the delivery industry. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Shift Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully managed teams in the past, focusing on how you motivated them and handled challenges. This will demonstrate your capability to drive performance.
✨Emphasise Customer Service Excellence
Since the role is all about delivering great customer experiences, be ready to talk about your approach to customer service. Share stories that highlight your problem-solving skills and how you've gone the extra mile to ensure customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their team culture, how they support employee development, or what success looks like in this role. This shows you're genuinely interested and helps you assess if it's the right fit for you.