At a Glance
- Tasks: Lead a dynamic team and ensure smooth operations in our Customer Delivery Centre.
- Company: Join The Sofa Delivery Company, part of the DFS group, focused on delivering great customer experiences.
- Benefits: Enjoy competitive pay, discounts on products, and wellbeing support.
- Other info: Great career growth opportunities and a supportive, inclusive team culture.
- Why this job: Make a real impact while developing your leadership skills in a fun, fast-paced environment.
- Qualifications: Passion for customer service and experience in team management required.
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands – DFS and Sofology.
Role Overview
As a Shift Manager, you’ll play a key role in keeping operations running smoothly while leading a high-performing team in a fast-paced, people-focused environment. You’ll oversee daily operations of the Customer Delivery Centre (CDC), support the Warehouse and Driving teams, and ensure compliance and high service standards. You will also recruit, onboard, and train new colleagues, setting them up for success.
Highlights & Benefits
- Great Pay: Competitive salary of €36,008 per annum (£17.59 per hour) plus an annual bonus of up to £2,000 paid quarterly.
- Shift Pattern: 4-on, 4-off (7 am – 7 pm).
- Discounts: 30 % off DFS and Sofology products for you, 15 % for friends and family.
- Wellbeing Support: Retailer discounts, free on-site physio sessions, and health services.
- Career Growth: Tools, training, and support to help you grow with us.
- Enhanced Leave: Maternity, paternity, adoption leave, and more.
Responsibilities
- Support the Warehouse and Driving teams to ensure compliance and high service standards.
- Oversee daily operations of the Customer Delivery Centre (CDC).
- Ensure every delivery is completed safely, efficiently, and to a high standard.
- Support the Customer Delivery Manager in building strong customer relationships.
- Lead, coach, and develop your team to deliver their best work.
- Manage compliance for vehicles, trailers, and driver regulations.
- Maintain high standards of health, safety, and housekeeping.
- Assist with recruitment and onboarding of new team members.
Requirements
- Passion for customer service and operational excellence.
- Experience leading a team and driving performance.
- Thrives in a fast-paced, hands‑on environment.
- Experience with budget management.
- Strong problem-solving skills.
- Experience in team management, planning, and compliance.
- Enjoys working as part of a supportive, fun, and inclusive team.
Equal Opportunities Statement
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. If your experience doesn’t exactly match the specification, we would still love to hear from you.
Contact Details:
The Sofa Delivery Company (part of the DFS Group) Recruitment Team
