At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive operational excellence.
- Company: Join The Sofa Delivery Company, where we value meaningful work and great team spirit.
- Benefits: Enjoy competitive salary, bonuses, discounts, and comprehensive wellbeing support.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics and strong people leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
As a Regional Manager you will be leading our Customer Delivery Centre and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running. With a team of approximately 120 colleagues delivering an estimated £180m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. As well as looking after your colleagues, you’ll also be managing key relationships with internal stakeholders, both regionally and nationally.
What you'll be doing
- Strategic Regional Leadership: Provide inspirational leadership to 250–350 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
- Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
- Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
- SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration.
- Financial & Budgetary Control: Manage an annual budget of £6m–£8m, driving effective cost management across overtime, agency staff, and external contractor spend.
- Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region.
- Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace.
- Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations.
- Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives.
- Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency.
The role is for you if...
- You have a background in logistics
- Proven experience of extensive people leadership
- Excellent people skills and able to communicate professionally at all levels
- Great analytical skills
- Ability to influence colleagues at all levels
- Ability to deliver results through the effective leadership of your people
- Thorough understanding of driving and working time regulations
- Proven experience of delivering successful change management & performance improvement programmes
- Self-motivated and highly resilient
- Strong financial and commercial acumen
The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- 30% colleague + 15% friends & family discount across the Group
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Free, on-site, physio sessions
- Company Pension Scheme
- Group Sharesave Scheme
- Life Assurance & Company Sick Pay
- Enhanced maternity, paternity and adoption leave
We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you. Any offer is subject to DBS Checks.
Regional Manager in Choppington employer: The Sofa Delivery Company (part of the DFS Group)
At The Sofa Delivery Company, we pride ourselves on creating a vibrant and inclusive work environment where every team member can thrive. As a Regional Manager, you'll lead a dedicated team in delivering exceptional customer experiences while enjoying competitive benefits, including a quarterly bonus, generous discounts, and comprehensive wellbeing support. Our commitment to diversity and employee development ensures that you will have the opportunity to grow your career in a dynamic and rewarding setting.
Contact Details:
The Sofa Delivery Company (part of the DFS Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Choppington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Sofa Delivery Company on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company culture. Dive into their values around customer service and teamwork. Show them you’re not just a fit for the role, but for the whole vibe of the company!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams to success or improved processes. Be ready to share how you can bring that same energy to managing their Customer Delivery Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of The Sofa Delivery Company family.
We think you need these skills to ace Regional Manager in Choppington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering great experiences and leading a team. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Regional Manager position. Highlight your logistics experience and people leadership skills. We love seeing how your background aligns with our mission, so don’t hold back on those relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what makes you the best fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Sofa Delivery Company!
How to prepare for a job interview at The Sofa Delivery Company (part of the DFS Group)
✨Know Your Numbers
As a Regional Manager, you'll be overseeing significant budgets and deliveries. Brush up on your financial acumen and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve driven cost management or improved revenue performance.
✨Showcase Your Leadership Style
This role requires inspirational leadership. Prepare to share your approach to leading diverse teams and how you foster high-performance cultures. Think of examples where you've motivated your team or successfully managed change.
✨Customer-Centric Mindset
The Sofa Delivery Company values customer experience highly. Be prepared to discuss how you've put customers at the heart of operations in previous roles. Share stories that highlight your commitment to continuous improvement and effective complaint resolution.
✨Build Relationships
You'll need to manage key relationships with various stakeholders. Think about how you've collaborated cross-functionally in the past. Be ready to discuss how you’ve built trust and synergy with other departments to achieve business objectives.
