At a Glance
- Tasks: Support the admissions team with data management and provide excellent service to prospective families.
- Company: Join Surbiton High School, a supportive and high-performing educational institution.
- Benefits: Permanent full-time role with a collaborative team and impactful work.
- Other info: Be part of a diverse community committed to inclusion and safeguarding.
- Why this job: Make a real difference in families' first impressions and enhance your CRM skills.
- Qualifications: Strong organisational skills, attention to detail, and experience with CRM systems.
The predicted salary is between 25000 - 25989 £ per year.
The Admissions Team at Surbiton High School plays a pivotal role as the first point of contact for prospective families across our three schools and multiple entry points. As a team of five, we work together to deliver a welcoming, efficient, and highly informative admissions experience that reflects the school’s ethos and high standards. The Admissions Data Assistant will be central to this work, supporting the team through data and CRM management, alongside wider administrative responsibilities. Together, we guide parents and pupils through every stage of the admissions journey, ensuring they feel supported, informed, and confident in their decision making.
What you’ll be doing
- You’ll play a key role in ensuring our admissions processes run smoothly, combining data accuracy with excellent service to support prospective families throughout their journey.
- Managing and maintaining accurate applicant and pupil data across HubSpot, iSAMS and other admissions systems, ensuring data quality, compliance and effective reporting.
- Supporting the end-to-end admissions process, including applications, assessments, interviews, offers, enrolments and withdrawals.
- Delivering a professional and welcoming experience for prospective families by managing enquiries and supporting admissions events across the schools.
- Creating reports, developing CRM workflows and collaborating with colleagues to continuously improve admissions processes and data management.
About you
- You’re highly organised, detail-focused and confident working with data and systems, while also delivering a warm, professional service to families and colleagues.
- You have strong administration and data management skills, with excellent attention to detail and a commitment to accuracy.
- You are confident using CRM and database systems, ideally HubSpot, iSAMS or similar platforms, and can quickly learn new systems and processes.
- You are highly organised, able to manage multiple priorities effectively and meet deadlines in a fast‑paced environment.
- You are a proactive team player with excellent communication skills and a passion for delivering outstanding customer service.
Why join us
- Joining Surbiton High School means becoming part of a supportive and high‑performing team where your work has a genuine impact on families’ first impressions of the school.
- Be part of a collaborative admissions team delivering a ‘Gold Standard’ experience.
- Develop your expertise in CRM systems, data management and admissions best practice.
- Work in a varied role combining technical data responsibilities with people‑focused interaction.
- Contribute to a well‑regarded independent school with a strong ethos and values.
- Play a key role in shaping an outstanding admissions journey for pupils and parents.
Please refer to the Job Description and Person Specification for further details. If you are ready to contribute to this exceptional environment, we invite you to apply to become a part of Surbiton High School, where excellence meets passion.
Surbiton High School is culturally diverse and fully committed to celebrating and respecting inclusion and diversity throughout our community. Surbiton High School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service and online/social media searches.
Please note that the School reserves the right to appoint at any stage during the recruitment process. For any queries relating to the role or your application, please email.
Admissions CRM & Data Assistant employer: The Society of Heads
Longridge Towers School is an excellent employer, offering a supportive and collaborative work environment where staff are valued and encouraged to grow. With a commitment to safeguarding and promoting the welfare of children, employees benefit from a strong sense of purpose and community, alongside opportunities for professional development and training. The part-time role of Exams Officer and Academic Administrator allows for a balanced work-life schedule while contributing to the smooth running of academic administration in a nurturing educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions CRM & Data Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Society of Heads. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Society of Heads before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions CRM & Data Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Society of Heads:Your cover letter is your chance to shine! Tell us why you want to work at The Society of Heads specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Society of Heads!
How to prepare for a job interview at The Society of Heads
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
