At a Glance
- Tasks: Manage TikTok Shop operations and client relationships to drive sales and growth.
- Company: Join The Social Shepherd, a leading social-first agency in the UK and US.
- Benefits: Enjoy a competitive salary, flexible hours, and a comprehensive benefits package.
- Other info: Hybrid work model with opportunities for career growth and a supportive culture.
- Why this job: Be part of an exciting team shaping the future of social commerce on TikTok.
- Qualifications: 2-4 years' experience in social commerce or TikTok Shop is preferred.
The predicted salary is between 38000 - 48000 £ per year.
About Us - The Social Shepherd
We're one of the leading Social-first agencies in the UK and US, helping global brands, household names, and high-growth scale-ups accelerate their business growth. We’re a team of 70+ across London, Bath, New York & Miami, with big ambitions to be one of the leading Social agencies and Social Commerce teams worldwide.
The Role & Key Responsibilities
We’re looking for an Account Manager to join our growing Social Commerce team. This is an exciting opportunity to work closely with the Head of Social Commerce to help build and scale this new offering from the ground up. You’ll play a key role in managing day-to-day client relationships, supporting TikTok Shop operations, and helping deliver strong commercial results for brands. This role is ideal for someone with 2–4 years’ experience in Social Commerce and/or TikTok Shop—either agency-side, brand-side, or within TikTok.
- Support the management of client accounts across TikTok Shop, acting as a key day-to-day contact
- Assist in planning and executing social commerce strategies to drive sales and growth
- Manage TikTok Shop operations, including product listings, promotions, and campaign coordination
- Optimise product listings across TikTok Shop (titles, imagery, descriptions, pricing and merchandising)
- Support the delivery of Creator Campaigns, working directly with creators or managing agencies
- Monitor performance and report on key metrics, including GMV, conversion rates and ROI
- Identify opportunities for optimisation and contribute to test-and-learn strategies
- Collaborate with Paid, Creative and Organic to deliver integrated campaigns
- Help onboard new clients and support smooth delivery from day one
- Stay up to date with TikTok trends, platform updates and social commerce best practice.
Skills & Experience
- 2–4 years’ experience in growing brands on TikTok Shop
- Hands-on experience with TikTok Shop (agency, brand or platform side preferred)
- Strong organisational skills and ability to manage multiple projects
- Confidence working with data and performance metrics (Excel/Google Sheets)
- Good communication skills and experience working with clients or stakeholders
- A proactive mindset and willingness to learn in a fast-moving environment
- Interest in social commerce, TikTok trends and digital marketing
Compensation £38,000 to £48,000 DOE
Some other key information
- Work From Home: We operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home.
- Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.
- Flexible hours: Some of our team are early birds, and others like to start later. Our team set their own times, with some starting at 8am and finishing earlier!
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.
TikTok Shop Manager in London employer: The Social Shepherd
The Social Shepherd is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration within a diverse team across multiple locations, including London and Bath. With a strong focus on employee growth, we provide flexible working hours, a hybrid model, and a comprehensive benefits package that includes health services and perks, ensuring our team members thrive both personally and professionally while contributing to exciting social commerce projects.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Social Shepherd or similar agencies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your TikTok skills! Create a mini portfolio showcasing your best TikTok campaigns or social commerce strategies. This will not only demonstrate your expertise but also your passion for the platform.
✨Tip Number 3
Prepare for the interview by staying updated on TikTok trends and social commerce best practices. Being able to discuss recent developments will show you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The Social Shepherd.
We think you need these skills to ace TikTok Shop Manager in London
Some tips for your application 🫡
Show Your TikTok Passion:When you're writing your application, let your love for TikTok shine through! Share any personal experiences or campaigns you've worked on that highlight your understanding of the platform and its trends.
Tailor Your Experience:Make sure to customise your application to reflect the skills and experience mentioned in the job description. Highlight your 2-4 years of experience in Social Commerce and how it relates to the role of TikTok Shop Manager.
Be Data-Driven:Since this role involves monitoring performance metrics, don’t shy away from showcasing your analytical skills. Mention any specific data you’ve worked with and how it helped drive results in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at The Social Shepherd
✨Know Your TikTok Inside Out
Make sure you’re up to speed with the latest TikTok trends and features. Familiarise yourself with how TikTok Shop operates, including product listings and campaign strategies. This will show your passion for the platform and your readiness to contribute from day one.
✨Showcase Your Experience
Prepare to discuss your previous experience in social commerce or managing TikTok accounts. Be ready to share specific examples of how you've driven sales or optimised campaigns. This will help demonstrate your hands-on knowledge and ability to deliver results.
✨Be Data-Driven
Brush up on your data analysis skills, especially with Excel or Google Sheets. Be prepared to talk about how you’ve used metrics like GMV and conversion rates to inform your strategies. Showing that you can work with data will set you apart as a candidate who can drive performance.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, highlight your experience in collaborating with clients and stakeholders. Share examples of successful projects where teamwork was key. This will illustrate your ability to thrive in a dynamic environment and contribute to integrated campaigns.
