At a Glance
- Tasks: Manage TikTok Shop operations and client relationships to drive sales and growth.
- Company: Join The Social Shepherd, a leading social-first agency in the UK and US.
- Benefits: Enjoy a competitive salary, flexible hours, and a comprehensive benefits package.
- Other info: Hybrid work model with opportunities for career growth and a supportive culture.
- Why this job: Be part of an exciting team shaping the future of social commerce on TikTok.
- Qualifications: 2-4 years' experience in social commerce or TikTok Shop is preferred.
The predicted salary is between 38000 - 48000 £ per year.
About Us - The Social Shepherd
We're one of the leading Social-first agencies in the UK and US, helping global brands, household names, and high-growth scale-ups accelerate their business growth. We’re a team of 70+ across London, Bath, New York & Miami, with big ambitions to be one of the leading Social agencies and Social Commerce teams worldwide.
The Role & Key Responsibilities
We’re looking for an Account Manager to join our growing Social Commerce team. This is an exciting opportunity to work closely with the Head of Social Commerce to help build and scale this new offering from the ground up. You’ll play a key role in managing day-to-day client relationships, supporting TikTok Shop operations, and helping deliver strong commercial results for brands. This role is ideal for someone with 2–4 years’ experience in Social Commerce and/or TikTok Shop—either agency-side, brand-side, or within TikTok.
- Support the management of client accounts across TikTok Shop, acting as a key day-to-day contact
- Assist in planning and executing social commerce strategies to drive sales and growth
- Manage TikTok Shop operations, including product listings, promotions, and campaign coordination
- Optimise product listings across TikTok Shop (titles, imagery, descriptions, pricing and merchandising)
- Support the delivery of Creator Campaigns, working directly with creators or managing agencies
- Monitor performance and report on key metrics, including GMV, conversion rates and ROI
- Identify opportunities for optimisation and contribute to test-and-learn strategies
- Collaborate with Paid, Creative and Organic to deliver integrated campaigns
- Help onboard new clients and support smooth delivery from day one
- Stay up to date with TikTok trends, platform updates and social commerce best practice.
Skills & Experience
- 2–4 years’ experience in growing brands on TikTok Shop
- Hands-on experience with TikTok Shop (agency, brand or platform side preferred)
- Strong organisational skills and ability to manage multiple projects
- Confidence working with data and performance metrics (Excel/Google Sheets)
- Good communication skills and experience working with clients or stakeholders
- A proactive mindset and willingness to learn in a fast-moving environment
- Interest in social commerce, TikTok trends and digital marketing
Compensation £38,000 to £48,000 DOE
Some other key information
- Work From Home: We operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home.
- Benefits Package: Our collaboration with Bupa & Perkbox grants you access to a spectrum of health services, discounts, benefits, and perks. And that's not all – enjoy your birthday off and kickstart a healthier commute with our cycle-to-work scheme, all yours upon successfully completing your probationary period.
- Flexible hours: Some of our team are early birds, and others like to start later. Our team set their own times, with some starting at 8am and finishing earlier!
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.
TikTok Shop Manager in City of London employer: The Social Shepherd
The Social Shepherd is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation. With a hybrid working model, flexible hours, and a comprehensive benefits package including health services and perks, employees enjoy a balanced lifestyle while contributing to exciting projects in social commerce. The company fosters growth opportunities, encouraging team members to stay ahead of TikTok trends and develop their skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land TikTok Shop Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Social Shepherd or similar agencies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your TikTok skills! Create a mini portfolio showcasing your best TikTok campaigns or social commerce strategies. This will not only demonstrate your expertise but also your passion for the platform.
✨Tip Number 3
Stay updated on TikTok trends! Follow relevant accounts and engage with content that’s buzzing. Being in the know will help you during interviews and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at The Social Shepherd.
We think you need these skills to ace TikTok Shop Manager in City of London
Some tips for your application 🫡
Show Your TikTok Love:When you're writing your application, let your passion for TikTok and social commerce shine through! Share any personal experiences or insights you've gained from using TikTok Shop, as this will show us that you really get the platform.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in social commerce. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your achievements!
Be Data-Driven:Since we love numbers, include any metrics or data points that demonstrate your success in previous roles. Whether it’s conversion rates or sales growth, showing us your impact with hard facts will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Social Shepherd
✨Know Your TikTok Inside Out
Make sure you’re up to speed with the latest TikTok trends and features, especially those related to TikTok Shop. Familiarise yourself with successful campaigns and how brands are leveraging the platform for social commerce.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive results in previous roles. Bring examples of how you've monitored performance metrics and optimised campaigns based on your findings. This will show that you can handle the analytical side of the role.
✨Demonstrate Your Client Management Experience
Think of specific instances where you’ve successfully managed client relationships. Be ready to share how you’ve navigated challenges and delivered strong results, as this role heavily relies on maintaining day-to-day client interactions.
✨Emphasise Your Proactive Mindset
The Social Shepherd values a proactive approach, so come prepared with ideas on how you would contribute to their social commerce strategies. Show enthusiasm for learning and adapting in a fast-paced environment, which is crucial for success in this role.
