At a Glance
- Tasks: Lead front desk operations and create memorable experiences for guests.
- Company: Join The Social Hub, a game-changing innovator in hospitality.
- Benefits: Awesome discounts, dynamic work environment, and growth opportunities.
- Other info: Embrace diversity and authenticity in a supportive workplace.
- Why this job: Be part of a fun, creative team redefining the future of hospitality.
- Qualifications: 1-3 years in hospitality, strong people skills, and problem-solving abilities.
The predicted salary is between 22950 - 28050 £ per year.
Come join the future of hospitality and be the new Front Office Supervisor of our Glasgow location!
Your Mission, Should You Choose To Accept:
Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?
You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off.
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do:
- Lead daily front desk operations and guide the team during your shift
- Coach, support, and motivate Front Office Hosts in the moment
- Welcome guests, handle requests, and turn small moments into great stays
- Coordinate with Housekeeping, F&B, and other teams to keep things smooth
- Manage bookings, room availability, payments, and other admin tasks
- Spot chances to upsell rooms, local experiences, and TSH outlets
- Share guest feedback and ideas to elevate our service
- Help onboard new team members and create a fun, supportive vibe
Who You Are:
- You have 1-3 years of experience as a front office supervisor or a similar hospitality role
- You know the ins and outs of hospitality and are ready to take it to the next level.
- You bring confidence, warmth, and strong people skills
- You’re quick on your feet and great at solving problems in the moment
- You enjoy guiding others and lifting your team
- You’re comfortable with modern hotel systems and curious to learn new tools
- You have good communication skills in English (Speak any other languages? The more the merrier!)
- You’re legally allowed to work in the UK
What We Offer:
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Front Office Supervisor in Glasgow employer: The Social Hub
At The Social Hub, we pride ourselves on being a dynamic and innovative employer that redefines the hospitality experience. Our vibrant work culture fosters creativity and inclusivity, offering employees opportunities for personal and professional growth while enjoying fantastic benefits like discounts across our European properties. Join us in creating memorable experiences for our guests in a supportive environment where your unique contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Social Hub. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Social Hub
Don't be shy about reaching out to The Social Hub directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Social Hub and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Social Hub
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
