At a Glance
- Tasks: Lead a vibrant front desk team and create unforgettable guest experiences.
- Company: Join TSH, a game-changing innovator in the hospitality industry.
- Benefits: Enjoy discounts across Europe, dynamic work culture, and growth opportunities.
- Other info: Be part of a diverse team that values authenticity and creativity.
- Why this job: Shape a welcoming atmosphere and make a real impact on guests' stays.
- Qualifications: 1-3 years in hospitality, strong people skills, and a creative mindset.
The predicted salary is between 30000 - 40000 £ per year.
Your Mission, Should You Choose to Accept It
As our Front Office Manager, you lead the team that sets the tone for every stay. You bring energy, structure and warmth to the front desk, turning arrivals into moments that feel personal and check-outs into reasons to return. You guide your Hosts and Supervisors, help them grow, and shape a vibe that guests instantly feel when they walk in. You keep operations smooth, make smart decisions on the fly and lift the guest journey from good to unforgettable. You’re the person who spots opportunities, solves problems and brings people together. And you’ll do all that in a team that values creativity, trust and curiosity.
In Case You Don’t Know Who We Are
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- Lead a team of Front Office Hosts and Supervisors with confidence, clarity and positivity
- Shape a fun, welcoming and high-performing culture at the front desk
- Coach your team in real time and help them grow in their roles
- Be the go-to person for guests and support them throughout their stay
- Solve challenges on the spot and keep the guest journey smooth
- Oversee schedules, daily operations and all front desk processes
- Connect with other departments so service feels seamless from start to finish
- Spot upsell moments and make smart decisions to boost occupancy and revenue
What You’ll Have
- You have 1 to 3 years of experience in a similar role, ideally in hospitality
- You bring sharp people skills and know how to motivate different personalities
- You have a creative, problem-solving mindset and enjoy improving how things work
- You bring strong communication skills in English
- You have an eye for organisation and love when processes run smoothly
- You stay calm when things get busy and turn pressure into smart action
- You bring basic financial understanding and feel comfortable reading numbers and trends
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Front Office Manager in Glasgow employer: The Social Hub
At The Social Hub, we pride ourselves on being a dynamic and innovative employer that redefines the hospitality experience. Our vibrant work culture fosters creativity and inclusivity, offering employees opportunities for personal and professional growth while enjoying fantastic benefits like discounts across our European properties. Join us in creating memorable experiences for our guests in a supportive environment where your unique contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Social Hub. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Social Hub
Don't be shy about reaching out to The Social Hub directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Social Hub and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Social Hub
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
