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For Companies At a Glance
- Tasks: Supervise hotel operations and ensure guests have an unforgettable experience.
- Company: Join TSH, a fun and innovative hospitality brand redefining the hotel experience.
- Benefits: Enjoy discounts across Europe, a vibrant workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team that values authenticity and connection in hospitality.
- Qualifications: 1 year of hotel or team leading experience; strong communication skills required.
- Other info: Embrace a diverse environment where everyone belongs and can be themselves.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Come join the future of hospitality and be the new Community Supervisor of our Glasgow location!
Your Mission, Should You Choose To Accept:
Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub operates around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?
As our Community Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations.
Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the front of our guest facing operation. As you can tell, this goes way beyond your old-school hotel: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running.
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic!
- You know about our product offering and how to (cross-)sell these products to our guests
- Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur
- You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations
- You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue!
- You’re the internal TSH networker. You connect with your guest community and know exactly what\’s going on at all times and how to cater to their needs
- Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about
Who You Are
- You have a flexible, hands-on, motivated and positive approach
- You have at least 1 year of hotel experience or team leading experience
- You’re the internal TSH networker. You connect with your guest community and know exactly what\’s going on at all times and how to cater to their needs
- You always have a helicopter view and know exactly when to be where and how to best assist the team
- You love responsibility and handle stressful peak periods like a pro
- You have good communication skills in English (Speak any other languages? The more the merrier!)
- You’re hard working, responsible and have a “let’s do this!” mentality
- You build, lead and inspire motivated, happy teams like a natural
- You’re legally allowed to work in the UK
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel – we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture . Your authenticity keeps our team diverse . Come as you are.
Apply for this job
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Community Supervisor employer: The Social Hub Group
Contact Detail:
The Social Hub Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Supervisor
✨Tip Number 1
Familiarise yourself with TSH's unique hospitality approach. Understanding their hybrid model and how they blend hotel services with community experiences will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees of TSH. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your conversations during the interview process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. As a Community Supervisor, you'll need to handle guest complaints and technical issues. Think of examples from your past experience where you've successfully managed similar situations.
✨Tip Number 4
Demonstrate your passion for creating memorable guest experiences. Be ready to share ideas on how you would enhance the TSH experience for guests, showing that you're proactive and enthusiastic about the role.
We think you need these skills to ace Community Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Community Supervisor. Highlight your relevant experience in hospitality and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your hotel experience, communication skills, and ability to handle stressful situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've created memorable experiences for guests in the past.
Showcase Your Team Spirit: In your application, demonstrate your ability to work well within a team. Share instances where you've successfully led or inspired a team, as this is crucial for the Community Supervisor role.
How to prepare for a job interview at The Social Hub Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Team Leadership Skills
As a Community Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and inspired your team in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle guest complaints or manage stressful situations, and explain how you resolved them effectively.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your ability to connect with both guests and team members. Mention any additional languages you speak, as this can be a significant advantage.
