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For Companies At a Glance
- Tasks: Lead community growth and engagement through innovative events and member experiences.
- Company: Join a dynamic, game-changing hospitality company in the heart of Glasgow.
- Benefits: Enjoy discounts across Europe, career growth opportunities, and a vibrant workplace culture.
- Other info: Be part of a diverse team that values authenticity and collaboration.
- Why this job: Make a real impact in a creative environment while connecting with the local community.
- Qualifications: 6+ years in leadership roles with strong community and membership experience.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You will lead a team dedicated to delivering exceptional experiences that go beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community.
You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You are also the link between the community of Glasgow and your hub, with a strong network in the city. You will report into the General Manager and also be part of the Senior Management of The Social Hub Glasgow.
Success is measured by:
- Membership growth, retention and increased customer lifetime value (CLV)
- High member satisfaction (NPS), engagement, and advocacy
- Revenue performance across all Membership, Co-working, and M&E products
This role works with a wide range of cross-functional stakeholders, including leaders from both the local team and the support hub. It is not your traditional 9-5!
What You Will Do:
- Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection.
- Be the representative of Membership at The Social Hub Glasgow in the local community, connecting with local businesses, potential partners and other relevant groups.
- Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding.
- Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub.
- Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working.
- Work closely with the support hub team to localize and implement global membership initiatives and frameworks.
- Meet and exceed budgets for Membership, M&E, and workspace products.
- Analyse membership and engagement data to optimize strategies and deliver measurable business improvements.
- Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams' overall performance.
- Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives.
- Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas.
Who You Are:
- Previous experience in leadership and team management.
- Bachelor degree in a relevant field.
- At least 6+ years of experience in a Membership, Coworking or other relevant field in a fast-paced environment.
- A commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities.
- Ability to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner.
- Exceptional English communication skills; all other languages very welcome!
- Legally allowed to work in the UK.
What We Offer:
- The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts on all our properties in Europe for you, your friends, and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues, and all of the other amazing salary and benefit stuff.
Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Director of Membership in Glasgow employer: The Social Hub (B CorpTM)
Contact Detail:
The Social Hub (B CorpTM) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Membership in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that dream role!
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the company, let your enthusiasm for the role and the community shine through. Share your ideas on how you can contribute to their mission and make a real impact.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you align with their vision. Remember, they want to see how you fit into their unique environment, so be yourself and let your personality come through!
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you note to express your appreciation. It’s a great way to keep the conversation going and show that you’re genuinely interested in the position.
We think you need these skills to ace Director of Membership in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community engagement and member experience shine through. We want to see how you connect with our mission and how you can bring that energy to the role!
Tailor Your Experience: Make sure to highlight your relevant experience in membership, co-working, or events. We’re looking for specific examples of how you've driven growth and engagement in past roles, so don’t hold back on those success stories!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and how it aligns with our fun and creative environment. We want to know what makes you tick and how you can contribute to our vibrant community.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Social Hub (B CorpTM)
✨Know Your Community
Before the interview, dive deep into Glasgow's local scene. Understand the businesses, events, and community needs. This will help you demonstrate your ability to connect with local partners and engage effectively with members.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your approach to team management and how you inspire others. The role requires strong leadership, so be ready to discuss your methods for fostering a positive team environment.
✨Be Member-Centric
Think about how you can enhance member experience. Prepare ideas on how to drive engagement and satisfaction. Discuss specific strategies you've implemented in previous roles that align with the member-centric approach of The Social Hub.
✨Data-Driven Insights
Familiarise yourself with key metrics like NPS and CLV. Be prepared to discuss how you've used data to inform your strategies in the past. Showing that you can analyse membership and engagement data will demonstrate your ability to optimise performance.