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- Tasks: Supervise front office staff and ensure guest satisfaction at our vibrant Glasgow location.
- Company: Join The Social Hub, a game-changing innovator in hybrid hospitality.
- Benefits: Starting wage of £13.00, free meals, and awesome discounts across Europe.
- Why this job: Be part of a dynamic team and reimagine hospitality in the heart of Glasgow.
- Qualifications: 1 year of hotel or team leading experience, with strong communication skills.
- Other info: Inclusive workplace culture where everyone belongs and thrives.
The predicted salary is between 27360 - 43200 £ per year.
Join to apply for the Night Front Office Supervisor role at The Social Hub (B Corp)
Come join the future of hospitality and be the new Nights Front Office (Community) Supervisor of our brand-new Glasgow location!
We’re opening our first Social Hub in the United Kingdom in Scotland. Located in the heart of the Merchant district in Glasgow city centre, The Social Hub will operate around 500 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?
What You’ll Do
- You’ll supervise and work together with our front of house staff to assist our guests in all their needs.
- You’re a front office wizard and you’ll learn our systems and processes like the back of your hand, then you’ll share your knowledge!
- You know about our product offering and how to (cross-)sell these products to our guests
- Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur
- You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations
- You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue!
- You’re the internal TSH networker. You connect with your guest community and know exactly what\’s going on at all times and how to cater to their needs
- Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about
- During the night, you will ensure the guests\’ safety and follow the health and safety procedures that are in place
- You’ll follow the checklists and make preparations for the day shift
- Collaborate with the day team to ensure a seamless operation
Who You Are
- You have a flexible, hands-on, motivated and positive approach
- You have at least 1 year of hotel experience or team leading experience, specifically around front office
- You always have a helicopter view and know exactly when to be where and how to best assist the team
- You love responsibility and handle stressful peak periods like a pro
- You have good communication skills in English
- You’re hard working, responsible and have a “let’s do this!” mentality
- You build, lead and inspire motivated, happy teams like a natural
- You’re legally allowed to work in the UK
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel – we’re a game changing innovator, paving the way for the hybrid hospitality concept
- We’re a living wage employer with an hourly wage starting at £13.00
- You will have the chance to learn and excel in your role with the potential for future growth
- A tasty meal is included with every shift
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and other amazing salary/benefit perks
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Other
- Industries
- Hospitality
Referrals increase your chances of interviewing at The Social Hub (B Corp) by 2x
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Night Front Office Supervisor employer: The Social Hub (B Corp™)
Contact Detail:
The Social Hub (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Supervisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into The Social Hub for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your authentic self shine through. They want to see how you’d fit into their team culture, so don’t be shy about sharing your passion for hospitality.
✨Tip Number 3
Prepare for those interviews! Research The Social Hub and understand their values and mission. Think about how your experience aligns with their vision of reimagining hospitality and be ready to share specific examples from your past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Social Hub family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Front Office Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application specifically for the Night Front Office Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, especially your front office wizardry!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our awesome team at The Social Hub!
How to prepare for a job interview at The Social Hub (B Corp™)
✨Know the Company Inside Out
Before your interview, make sure you research The Social Hub thoroughly. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Front Office Skills
Prepare to discuss your previous experience in hotel management or front office roles. Be ready to share specific examples of how you've handled guest complaints, managed peak periods, and collaborated with team members. Highlighting your problem-solving skills will demonstrate that you're the right fit for this supervisory role.
✨Emphasise Team Leadership
As a Night Front Office Supervisor, you'll need to inspire and lead your team. Think of instances where you've motivated others or resolved conflicts within a team. Share these stories during your interview to illustrate your leadership style and how you can contribute to a positive work environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can grow with The Social Hub and contribute to its success.
