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For Companies At a Glance
- Tasks: Supervise hotel operations and ensure guests have an unforgettable experience.
- Company: Join TSH, a fun and innovative hospitality brand redefining the hotel experience.
- Benefits: Enjoy discounts across Europe, a vibrant workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team that values authenticity and community connection.
- Qualifications: 1 year of hotel or team leading experience; strong communication skills required.
- Other info: We celebrate diversity and welcome everyone to be their true selves.
The predicted salary is between 28800 - 43200 £ per year.
Come join the future of hospitality and be the new Community Supervisor of our Glasgow location!
Your Mission, Should You Choose To Accept:
As our Community Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations.
Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running.
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
- You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic!
- You know about our product offering and how to (cross-)sell these products to our guests
- Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur
- You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations
- You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue!
- You’re the internal TSH networker. You connect with your guest community and know exactly what\’s going on at all times and how to cater to their needs
- Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about
Who You Are
- You have a flexible, hands-on, motivated and positive approach
- You have at least 1 year of hotel experience or team leading experience
- You’re the internal TSH networker. You connect with your guest community and know exactly what\’s going on at all times and how to cater to their needs
- You always have a helicopter view and know exactly when to be where and how to best assist the team
- You love responsibility and handle stressful peak periods like a pro
- You have good communication skills in English (Speak any other languages? The more the merrier!)
- You’re hard working, responsible and have a “let’s do this!” mentality
- You build, lead and inspire motivated, happy teams like a natural
- You’re legally allowed to work in the UK
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel – we’re a game changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
Referrals increase your chances of interviewing at The Social Hub (B Corp) by 2x
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Hotel Receptionist Supervisor employer: The Social Hub (B Corp™)
Contact Detail:
The Social Hub (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist Supervisor
✨Tip Number 1
Familiarise yourself with the unique offerings of TSH. Understanding their hybrid hospitality model and how it differs from traditional hotels will help you articulate your enthusiasm for the role during any discussions.
✨Tip Number 2
Network within the hospitality community in Glasgow. Attend local events or join online groups to connect with current employees or others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to handle the responsibilities of a Community Supervisor effectively.
✨Tip Number 4
Prepare to discuss how you would create a welcoming atmosphere for guests. Think of specific examples or ideas that align with TSH's mission to provide an unforgettable experience, as this will highlight your fit for the role.
We think you need these skills to ace Hotel Receptionist Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hotel experience and any supervisory roles you've held. Emphasise skills like guest relations, team leadership, and problem-solving, as these are crucial for the Community Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of TSH's unique approach. Share specific examples of how you've created memorable experiences for guests in previous roles.
Showcase Your Communication Skills: Since good communication is key for this role, ensure your application reflects your ability to connect with people. Use clear, engaging language and consider mentioning any additional languages you speak.
Highlight Your Team Leadership Experience: Discuss your experience in leading teams and how you've motivated others in high-pressure situations. Provide examples of how you've successfully managed conflicts or challenges within a team setting.
How to prepare for a job interview at The Social Hub (B Corp™)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Community Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team or resolved conflicts in the past.
✨Know the Company Culture
Research TSH's unique approach to hospitality and be ready to discuss how your values align with theirs. Highlight your ability to connect with guests and create a welcoming atmosphere that reflects their brand.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to handle guest complaints or manage stressful situations, and explain how you navigated those challenges effectively.
