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- Tasks: Lead community growth and engagement through innovative events and member experiences.
- Company: Join a dynamic, game-changing hospitality company in the heart of Glasgow.
- Benefits: Enjoy discounts across Europe, career growth opportunities, and a fun workplace culture.
- Why this job: Make a real impact in a vibrant community while developing your leadership skills.
- Qualifications: 6+ years in membership or coworking, with strong leadership and communication skills.
- Other info: Be part of a diverse team that values authenticity and collaboration.
The predicted salary is between 60000 - 80000 £ per year.
As Glasgow's City's new Director of Membership, your mission is to drive growth, retention, engagement, and satisfaction across our new Membership product as well as Meetings & Events (M&E), and co-working. The role requires strength and skill in community strategy and activation, driving member experience and team leadership. You’ll lead a team dedicated to delivering exceptional experience that goes beyond the product and services. Your approach is member-centric and marketing-savvy, blending strategic insight with creative execution to build a thriving, local community. From high-impact events to curated member moments, you create opportunities for meaningful connection both inside and outside of the hub. You serve as the key link between the Support Hub and your local hub - translating global strategies into localized experiences that reflect the needs and energy of your community. You’re also the link between the community of Glasgow and your hub, with a strong network in the city. You will report into the General Manager and also be part of the Senior Management of The Social Hub Glasgow.
Success is measured by:
- Membership growth, retention and increased customer lifetime value (CLV)
- High member satisfaction (NPS), engagement, and advocacy
- Revenue performance across all Membership, Co-working, and M&E products
This role works with a wide range of cross-functional stakeholders, including leaders from both the local team and the support hub. It’s not your traditional 9-5!
What You’ll Do:
- Develop and execute a community strategy that includes curated events and activations to drive growth and foster engagement and connection.
- Be the representative of Membership at The Social Hub Glasgow in the local community, connecting with engaging with local businesses, potential partners and other relevant groups.
- Drive high NPS and customer satisfaction scores throughout the member lifecycle: onboarding, engagement, referrals, retention, and offboarding.
- Actively engage with members and potential new members, staying close to the pulse of the community in and out of the hub.
- Design and deliver growth, retention, and engagement strategies for Membership, M&E, and Co-working.
- Work closely with the support hub team to localize and implement global membership initiatives and frameworks.
- Meet and exceed budgets for Membership, M&E, and workspace products.
- Analyse membership and engagement data to optimize strategies and deliver measurable business improvements.
- Lead, develop, and inspire your teams (Membership, Coworking, and M&E) and manage the teams’ overall performance.
- Work cross-functionally with F&B, Stay + Regional Marketing roles to drive Membership ambitions and broader The Social Hub initiatives.
- Ensure smooth daily operations and high-quality standards across all physical spaces: co-working, gyms, communal areas.
Who You Are:
- Previous experience in leadership and team management.
- Bachelor degree in a relevant field.
- You have at least 6+ years of experience in a Membership, Coworking or other relevant field in a fast paced environment.
- You have an image of future developments and see opportunities for the organisation and respond to them.
- You have a commercial drive, with a demonstrated intuition for commercial opportunities and making active use of sales opportunities.
- You build and maintain relationships with contacts, while representing the brand of The Social Hub.
- You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation.
- You are able to efficiently prioritize tasks that truly matter and work in a structured, methodical and goal-oriented manner when preparing and carrying out those tasks.
- You always seek ways to improve collaboration and alignment between different teams, encouraging cross-collaboration and working as one team.
- You have exceptional English communication skills, all other languages very welcome!
- You’re legally allowed to work in the UK.
What We Offer:
- The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
- We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Director of Membership in Glasgow employer: The Social Hub (B Corp™)
Contact Detail:
The Social Hub (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Membership in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the company, let your enthusiasm for the role shine through. Talk about how you can contribute to their community strategy and member experience – they’ll love your energy!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Think about how your experience aligns with their mission of driving growth and engagement. Tailor your answers to reflect their member-centric approach – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Director of Membership in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about driving community engagement and creating memorable experiences. Share specific examples of how you've done this in the past.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in membership growth and team leadership, and connect it to our mission at The Social Hub. This shows us that you understand what we're all about!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your achievements stand out. Remember, we want to know how you can contribute to our vibrant community!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at The Social Hub (B Corp™)
✨Know Your Community
Before the interview, dive deep into Glasgow's local scene. Understand the businesses, events, and community needs. This will help you demonstrate your ability to connect with local partners and engage effectively with members.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Highlight your approach to team management and how you inspire others. This role is all about driving member experience, so showing your leadership skills is crucial.
✨Be Member-Centric
Think about how you can enhance member satisfaction and engagement. Come up with specific strategies or ideas that align with the company’s mission. This shows you're not just a fit for the role but also passionate about the community.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various teams, be ready to discuss how you've successfully collaborated across departments in previous roles. Share examples that highlight your ability to foster teamwork and drive results.