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For Companies At a Glance
- Tasks: Lead a vibrant front desk team and create unforgettable guest experiences.
- Company: Join TSH, a game-changing innovator in the hospitality industry.
- Benefits: Enjoy discounts across Europe, dynamic work culture, and growth opportunities.
- Why this job: Shape memorable stays and be part of a creative, diverse team.
- Qualifications: 1-3 years in hospitality, strong people skills, and a problem-solving mindset.
- Other info: Work in a fun environment that values authenticity and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Your Mission, Should You Choose to Accept It
As our Front Office Manager, you lead the team that sets the tone for every stay. You bring energy, structure and warmth to the front desk, turning arrivals into moments that feel personal and check-outs into reasons to return. You guide your Hosts and Supervisors, help them grow, and shape a vibe that guests instantly feel when they walk in. You keep operations smooth, make smart decisions on the fly and lift the guest journey from good to unforgettable. You’re the person who spots opportunities, solves problems and brings people together. And you’ll do all that in a team that values creativity, trust and curiosity.
What You’ll Do:
- Lead a team of Front Office Hosts and Supervisors with confidence, clarity and positivity
- Shape a fun, welcoming and high‑performing culture at the front desk
- Coach your team in real time and help them grow in their roles
- Be the go‑to person for guests and support them throughout their stay
- Solve challenges on the spot and keep the guest journey smooth
- Oversee schedules, daily operations and all front desk processes
- Connect with other departments so service feels seamless from start to finish
- Spot upsell moments and make smart decisions to boost occupancy and revenue
What You’ll Have:
- You have 1 to 3 years of experience in a similar role, ideally in hospitality
- You bring sharp people skills and know how to motivate different personalities
- You have a creative, problem‑solving mindset and enjoy improving how things work
- You bring strong communication skills in English
- You have an eye for organisation and love when processes run smoothly
- You stay calm when things get busy and turn pressure into smart action
- You bring basic financial understanding and feel comfortable reading numbers and trends
What We Offer:
- The opportunity to work at a dynamic, multi‑national company.
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Front Office Manager employer: The Social Hub (B Corp™)
Contact Detail:
The Social Hub (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Get to know the company culture before your interview. Dive into their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a perfect fit for their vibe.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a Front Office Manager, like handling guest complaints or upselling services. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Prepare some questions that show your curiosity about the role and the team. Ask about their approach to guest experiences or how they foster team growth. This not only shows your interest but also helps you gauge if it's the right place for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our unique hospitality journey.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV. Remember, we’re all about creativity and authenticity here at StudySmarter.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to explore more about who we are and what we stand for while you’re at it!
How to prepare for a job interview at The Social Hub (B Corp™)
✨Know the Company Culture
Before your interview, dive into TSH's unique vibe. Understand their approach to hospitality and how they break the rules. This will help you align your answers with their values and show that you're a great fit for their fun and creative environment.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've motivated and coached others in previous roles. Highlight specific situations where your leadership made a difference, especially in high-pressure scenarios.
✨Demonstrate Problem-Solving Abilities
Think of times when you've faced challenges at work and how you resolved them. Be ready to discuss your thought process and the steps you took to turn a tough situation into a positive outcome. This will showcase your creative, problem-solving mindset.
✨Connect with Your Interviewers
During the interview, engage with your interviewers by asking thoughtful questions about their experiences at TSH. This not only shows your interest but also helps you gauge if the company culture aligns with your own values and work style.
