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- Tasks: Welcome guests, assist with check-ins, serve food and drinks, and keep the space tidy.
- Company: Join TSH, a fun and innovative hospitality brand redefining the hotel experience in Glasgow.
- Benefits: Enjoy discounts across Europe, a vibrant workplace, and opportunities for personal growth.
- Why this job: Be part of a creative community, make lasting connections, and shape the future of hospitality.
- Qualifications: Hospitality experience preferred, positive attitude, and fluency in English; other languages are a plus.
- Other info: We celebrate diversity and welcome everyone to be their authentic selves.
The predicted salary is between 24000 - 36000 £ per year.
Come reimagine hospitality with us as our new super host of our Glasgow location!
Your Mission Should You Choose To Accept It: We’re opening our first Social Hub in the United Kingdom and we couldn’t think of a better place to do it than in Scotland. Located in the heart of the Merchant district in the city centre of Glasgow, The Social Hub will operate around 500 rooms, retail spaces, a restaurant, and a rooftop bar, as well as a thriving co-working community. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Glaswegian community?
As our Community Host, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re providing a flawless welcome and check-in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable – you are at the forefront of our guest-facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Glasgow location will become a raving fan of TSH instantly!
In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do:
- You make sure everyone gets a warm welcome as soon as they walk in.
- You’ll help our guests at our self-check-in kiosks (we have no reception desk).
- You get to stretch your F&D skills by preparing and serving a variety of local dishes.
- Barista anyone? You’ll brew delicious coffee one day and will be mixing our signature cocktail the next.
- You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party.
- Tidy home’s a happy home. You’ll make sure everything is spick and span in all areas and ready for the following shift.
- You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!).
Who You Are:
- You have a flexible, hands-on, motivated and positive approach.
- You’re an octopus that loves to get your dexterity skills into action.
- You have a background in hospitality, preferably in a hotel environment.
- You love responsibility and handle stressful peak periods like a pro.
- Fluent in English – Know any other languages? The more the merrier!
- Hard working, responsible and a “let’s do this!” mentality.
- You’re a European citizen or legally allowed to work in The Netherlands.
What We Offer:
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Contact Detail:
The Social Hub (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host
✨Tip Number 1
Familiarise yourself with the local area of Glasgow. Knowing the best places to eat, shop, and visit will not only help you answer guests' questions but also show your enthusiasm for the role.
✨Tip Number 2
Brush up on your barista skills! Since you'll be preparing and serving coffee, being able to demonstrate your knowledge of different coffee types and preparation methods can set you apart from other candidates.
✨Tip Number 3
Showcase your flexibility and hands-on approach during any pre-interview interactions. Whether it's through a phone call or an informal chat, demonstrating your positive attitude and willingness to adapt will resonate well with the hiring team.
✨Tip Number 4
Highlight any previous experience in hospitality, especially in a hotel environment. Be ready to share specific examples of how you've handled busy periods or guest requests, as this will illustrate your capability to thrive in a fast-paced setting.
We think you need these skills to ace Front Office Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Host. Familiarise yourself with the job description and think about how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality, especially in front-of-house roles. Emphasise your customer service skills, ability to handle stress, and any experience with food and beverage service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's unique approach. Mention specific aspects of the job that excite you and how you can contribute to creating unforgettable guest experiences.
Showcase Your Personality: Since the company values authenticity and diversity, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your positive attitude and hands-on approach to hospitality.
How to prepare for a job interview at The Social Hub (B Corp™)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for providing excellent service and creating memorable guest experiences.
✨Demonstrate Flexibility and Adaptability
Since the role requires a hands-on approach, be prepared to discuss how you've successfully handled unexpected situations in previous jobs. Highlight your ability to adapt to changing circumstances and maintain a positive attitude.
✨Know the Company and Its Values
Research The Social Hub and understand its unique approach to hospitality. Be ready to discuss how your values align with theirs and how you can contribute to their mission of reimagining hospitality.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice scenarios where you welcome guests, handle inquiries, or resolve issues. This will showcase your communication skills and ability to think on your feet.
