Moderation & Community Management in London

Join Us at Social Element! Founded 24 years ago, we are a leading global, full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.

We have some exciting new opportunities to work with a leading non-profit organization within the travel and tourism industry. Leverage your talent and enthusiasm for all things California — its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travellers from around the world to discover the magic of the Golden State.

To #makesocialbetter for this client, we are looking for a native level Japanese Social Media Community Manager & Moderator to excite and engage with their audience.

Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

We thrive in the fast-paced environment these projects bring, expertly navigating through high volumes of content while seamlessly integrating into the community. But for us, it’s about more than just engagement. We’re dedicated to building a secure, positive, and inclusive community where everyone can experience and share that brand love.

In this exciting opportunity, you will dive into the travel and tourism world. You’ll be an essential part of our team, connecting with the brand's audiences for the Japanese markets. You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.

You will be at the frontline of managing and growing an enthusiastic online community. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.

We are looking for you to have mixed flexibility across weekdays, evenings, and weekends to cover all possible project hours, as we are completely driven by our client’s needs. For this project, we are looking for candidates to have availability across Monday, Friday, Saturday and Sunday and the shift times are as follows: (Please note; days and shift times are non-negotiable) Moderation 12pm to 1pm (UK time)/7AM EST, Community Management 3pm (UK time)/10AM EST. We can offer approx. 8 hours per week.

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.

• Excellent Japanese language knowledge: As you’ll be posting messages on social media, it’s a must to have superb writing skills in the Japanese language.
• Advanced English language skills: As you’ll be working with a variety of teams and people, all of our training and communication is in the English language.
• Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.
• A confidence with digital technology, as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g. availability scheduling tools, Google Chat etc.
• Some cultural knowledge and interest in California, and the capacity to learn and understand the California brand and product offering.
• A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

We operate a BYOD (Bring Your Own Device) Policy, which means to carry out this work your PC will need to meet the following requirements: Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. At least 8GB RAM (16GB recommended). A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). 40 GB available HDD (SSD recommended). A Webcam and headset. Android or iOS device for 2FA. Chromebook, Linux, and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. Use of a touchscreen monitor without a keyboard and a mouse isn't allowed.