At a Glance
- Tasks: Lead client accounts and create impactful social media strategies for top brands.
- Company: Join The Social Element, a leading global social media agency.
- Benefits: Enjoy remote work, 33 days holiday, and flexible Fridays.
- Other info: Inclusive culture that values diverse perspectives and encourages all to apply.
- Why this job: Make a real impact in the social media landscape while growing your career.
- Qualifications: Proven experience in client services and excellent communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Where: London & Surrounding Areas
Remote/Hybrid: 100% remote with monthly meetings in London + occasional in-person client meetings
Type: 11 Month Fixed Term Contract from July 2026 to June 2027 (Maternity Cover)
Join Us at The Social Element! Founded 23 years ago, we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Social Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value.
The Opportunity
As an Account Director, you will provide day-to-day management of an account. You will have fantastic communication and client management skills. You’ll be able to inspire and lead your client portfolio to create best-in-class work, and have sound business acumen to find and develop new opportunities across your accounts.
- Client relationships: you will be the day-to-day lead within your portfolio of clients, knowing their business strategy and objectives and be able to work with them strategically to get the best results.
- Social savvy: you will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client.
- Communication: you have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to the Head of Client Services to keep them up to date with the day-to-day running's of the account, and know when to add them to key meetings.
- Finance: you have sound financial acumen, you will be confident managing large scopes, keeping forecast up to date, scoping out new projects and following internal finance processes to ensure Client Partner is aware of any changes on the account.
- Project Delivery: you will be confident working with Project Managers and Account Managers to deliver large projects - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines.
What You’ll Do
- Demonstrate a strong understanding of your clients’ business goals beyond project objectives.
- Forge strong relationships with day-to-day clients, placing yourself as the Account Lead for any day-to-day queries and problems.
- Look for opportunities for growth on your account, as well as proactive opportunities.
- Work with the Client Partner to define team processes both internal and external.
- Support Account Managers and wider agency teams with client meetings, ensuring to lead larger strategic meetings and status updates.
- Review and provide feedback on all pieces of work, including social strategy, insight reports, creative concepts and final assets.
- Alert Head of Client Services, Europe to any risk to the client relationship, and proactively works with them and other team leads to resolve.
- Provide your clients and your wider team with ongoing marketplace knowledge, and changes within your client and industry.
- Advocate for the client internally, and keep the agency team informed, focused, and enthused about the work and the business.
- Strive to create business solutions for your clients through strategic guidance.
- Work with Head of Client Services to put together client growth opportunities.
Requirements
- Outstanding client relationship skills.
- A can-do approach, with the ability to work closely with junior members of the team to create top quality work.
- Excellent organisational and time management skills and ability to juggle several tasks at once.
- Excellent communication skills - confident communicating with stakeholders at different seniority levels.
- Can demonstrate strong collaboration skills with internal teams.
- Competent in using PowerPoint and full Google Suite of Apps.
- A confident and driven individual.
- Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format.
Experience
- Proven & extensive experience in client services as an Account Director.
- Experience working for multi-market clients preferred, but not required.
- Up-to-date and current knowledge of social platforms and social media trends.
- Solid experience with forecasting and client planning.
- Sound business and financial acumen.
- Ability to confidently present to senior stakeholders, across multiple markets.
- Fantastic attention to detail.
Benefits
- Remote/Flexible working (occasional travel).
- 33 days of holiday (including the bank holidays).
- Birthday off.
- Annual Occasion Day off for an important event (e.g., moving house, getting married).
- 1 Volunteer day off.
- Flexible Fridays (Working half day).
- 3 Well Being Days.
- Eye care: Contributions towards eye tests and glasses.
- Enhanced sick pay: 4 weeks full pay, 4 weeks half pay.
- Enhanced family friendly policies.
- Employee Assistance Programme and wellbeing support.
- Access to our discounts website.
The Hiring Process
- Culture + Connect Interview with one of Talent Team.
- Skills + Experience Interview with two members of the Client Services team.
- Assignment Phase Interview with Head of Client Services and another member of our Senior Leadership team.
Our Diversity, Equality & Inclusion Commitment
We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply
If you're ready to make your mark with us, upload your CV and a cover letter explaining your personal/professional experience in account management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!
If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.
Excited to embark on this journey with us? We can't wait to hear from you!
Account Director, Europe (11 Month Maternity Cover) in Brighton employer: The Social Element Limited
At The Social Element, we pride ourselves on being an exceptional employer, offering a vibrant remote work culture that fosters creativity and collaboration. With generous benefits such as 33 days of holiday, flexible working hours, and a strong commitment to employee wellbeing, we empower our team to thrive both personally and professionally. Join us in London and be part of a diverse and inclusive environment where your contributions are valued and growth opportunities abound.
Contact Details:
The Social Element Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Director, Europe (11 Month Maternity Cover) in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Keep it concise but impactful, showing off your skills and enthusiasm for the position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your genuine interest in the role and the company.
We think you need these skills to ace Account Director, Europe (11 Month Maternity Cover) in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Director role. Highlight your experience in client management and social media marketing, as these are key for us. Use specific examples that showcase your skills and achievements!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're excited about joining The Social Element. Share your passion for social media and how you can contribute to our mission. Don't forget to mention any relevant experience that aligns with our values!
Showcase Your Communication Skills:Since communication is crucial for this role, make sure your application reflects your ability to convey information clearly and effectively. Use a friendly tone and keep it professional – we want to see your personality shine through!
Follow Application Instructions:Pay close attention to the application instructions. Ensure you include all specified details in your cover letter and CV. This shows us that you can follow guidelines and are genuinely interested in the position. Apply through our website for the best chance!
How to prepare for a job interview at The Social Element Limited
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you’ll be managing. Familiarise yourself with their business goals, recent campaigns, and any challenges they might be facing. This will not only show your enthusiasm but also your ability to think strategically about how to support them.
✨Showcase Your Social Media Savvy
Since this role is all about social media, come prepared with examples of successful campaigns you've led or contributed to. Be ready to discuss current trends in social media marketing and how they can be leveraged for client success. This will demonstrate your expertise and passion for the industry.
✨Master the Art of Communication
As an Account Director, communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve effectively managed client relationships and led meetings in the past. Highlight your ability to communicate with stakeholders at various levels, as this will be crucial in your role.
✨Demonstrate Financial Acumen
Brush up on your financial skills, especially if you’ll be discussing budgets and forecasts. Be ready to explain how you’ve managed large scopes and kept projects on track financially. Showing that you can handle the numbers will reassure the interviewers of your capability to manage client accounts effectively.
