Retail Assistant

With over three decades in the game, TSA is the UK’s premier snowboard retailer, offering not only a place for customers to purchase the latest and greatest gear but also representing the heart of the thriving British snowboard scene. We’ve helped guide the sport from its pioneering days of the 1980s, through the boom years of the ’90s and 2000s to today, where snowboarding is an integral part of the winter sports landscape. From humble origins, we’ve grown over the years and now operate stores up and down the British Isles, from bustling Central London to the serene Scottish Highlands.

It’s our mission to bring unparalleled levels of customer service, knowledge, and stoke to the community, and as part of team TSA, you’ll play a crucial role in enabling our customers to get the best kit for their trips and to be inspired for many more. As a part of our team, we want you to share your passion for the mountains with our customers. Our staff are more than just cogs in a machine; they’re valued members of our growing family with a shared love of snowboarding. Our high staff retention speaks to the culture and community that all TSA staff look to foster, a work hard play hard mantra that puts the emphasis on the froth we all share for snowboarding.

With annual opportunities to get out into the mountains and test the gear we stock, comprehensive training on products, and a generous staff discount, we put our money where our mouth is when it comes to working with the best crew possible. Cementing our place as a much-loved institution and the hub that supports the snowboard community in the UK, each of our stores is staffed by people obsessed with shredding. If this sounds like something you’d be keen to be a part of, join us on our journey by applying for a role with us today. Full and part-time positions available.

What you’ll be doing:

• Chatting to our customers to make sure they walk away with the right gear
• Keeping the store looking spiffy so it’s as easy and enjoyable as possible for our customers to shop
• Sharing your passion for snowboarding with anyone and everyone who walks through our doors

Who you are:

• You’re happy to have a chat with people and can easily interact with diverse groups
• If you’ve worked in retail before that’s great, but if not, no worries. If you’re comfortable interacting with the public then we’re happy
• You can work independently when needed, but you’re cool with working as part of a team and taking direction
• You’re stoked on snowboarding and are keen to share your enthusiasm with customers
• You’re fluent in English - other languages are a plus (French, Mandarin, German)
• You’re flexible when it comes to working weekends, evenings, and holidays when necessary

What you'll get from us:

• An inclusive workplace that promotes and values diversity
• Sales-based incentive programmes from all your favourite snowboard brands
• Opportunities for development and progression
• In-depth training on all our products, with yearly on-snow test events
• A cash bonus when referring friends for work
• Staff discounts and pro-deals
• The opportunity to have time off for Paid Charity days
• Bike to work scheme