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- Tasks: Manage customer queries, process orders, and resolve complaints with a proactive approach.
- Company: Join a dynamic team at The Snow Group, Ltd. in Stone.
- Benefits: Enjoy a competitive salary, free parking, and easy transport access.
- Why this job: Be the voice of the company and enhance customer experiences every day.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
- Other info: Entry-level position with full-time hours and great career growth potential.
The predicted salary is between 23400 - 28600 £ per year.
Location: Stone
Pay: £26k
Hours: Full Time 37.5 hours a week Monday - Friday
Perks: Free parking with easy access to rail and bus routes
Responsibilities:
- Ensure active management of CS mailbox throughout the day, passing queries to relevant team members with as much information as possible.
- Pass any potential customer leads for new orders to the relevant Sales Representative/Applying Specialists.
- Handle the requests of our Sales colleagues; be proactive, take ownership, and provide comprehensive replies to anticipate next questions while ensuring responses are within KPI.
- Process all sales orders within 24 hours to a high degree of accuracy, proactively informing customers of any issues or date changes.
- Ensure all complaints and credit returns are actioned within KPI expectations and logged accurately for root-cause analysis, with consistent follow-up and proactive customer updates.
- Resolve invoice disputes within KPI by working with customers, Sales, and Finance to achieve first-time resolution.
- Support Service enquiries with warranty replacements and ensure technical calls have all relevant information to facilitate quick and easy resolution.
- Communicate any significant complaints to the Customer Service Manager so that relevant action is taken, minimizing adverse effects on the customer and company.
- Actively support the customer experience evolution to best-in-class standards.
- Ensure compliance with GDP, ISO 9001, and any other applicable quality standards.
Qualifications:
- Desired candidates will have a customer-oriented mindset, strong communication skills, and the ability to meet KPI targets.
- Experience with sales order processing and customer support is advantageous.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service Administrative and Support Services
Customer Service Advisor in Stone employer: The Snow Group, Ltd.
Contact Detail:
The Snow Group, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stone
✨Tip Number 1
Get to know the company! Research The Snow Group, Ltd. and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and effectively. Try role-playing common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t hesitate to reach out to the hiring manager or recruiter. A friendly email expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills! Prepare examples of how you've handled customer complaints or resolved issues in the past. This will demonstrate your ability to meet KPIs and provide top-notch customer service, which is key for this role.
We think you need these skills to ace Customer Service Advisor in Stone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer-oriented mindset and any relevant experience you have in sales order processing or customer support. We want to see how you fit into our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us know you can handle customer queries like a pro!
Be Proactive in Your Approach: In your application, mention times when you took ownership of a situation or went above and beyond to resolve an issue. We love candidates who are proactive and can anticipate needs, so share those stories with us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at The Snow Group, Ltd.
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like managing the CS mailbox and processing sales orders. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved customer issues or collaborated with colleagues. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Be Proactive and Solution-Oriented
The job requires a proactive approach, so come prepared with examples of how you've taken ownership of tasks or resolved issues before they escalated. Highlighting your ability to anticipate customer needs and provide comprehensive replies will set you apart from other candidates.
✨Understand KPIs and Quality Standards
Familiarise yourself with key performance indicators (KPIs) relevant to customer service roles. Be ready to discuss how you’ve met or exceeded targets in previous positions. Showing that you understand the importance of compliance with standards like GDP and ISO 9001 will demonstrate your commitment to quality service.
