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- Tasks: Provide friendly tech support and maintain school computer systems.
- Company: Leading co-educational school in historic Portsmouth.
- Benefits: Generous salary, leave allowance, and full-time hours.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and make a difference in students' tech experience.
- Qualifications: Strong communication skills and knowledge of various operating systems.
The predicted salary is between 28800 - 42000 £ per year.
Overview
REFERENCE: TSLZH0303
LOCATION: Portsmouth
SALARY: Generous salary structure and leave allowance
WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday
THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.
THE ROLE: The role of the ICT Technician is to provide efficient, friendly and reliable first line support to all users of the school computer systems.
Responsibilities
- Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site
- Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner
- Maintaining communication with customers during the life of a support call
- Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call
- Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed
- Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services
- Providing training to users in the use of software and hardware as necessary
- Ensuring that the IT Suites are kept tidy and fully operational at all times
- Providing assistance to staff and pupils using iPads and Google G Suite accounts
- Provide AV equipment support when necessary
The Candidate / Qualifications
- The successful applicant will need to have excellent communication skills as well as an excellent telephone manner.
- You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.
- Knowledge of Apple Operating Systems, Google G Suite and Chrome OS
- Knowledge of Microsoft Office and Windows Operating Systems
- Good working knowledge of AV and computer hardware
- Willing to complete DBS check at employment stage
- Live within a commutable distance to Portsmouth
Does this sound like you? If yes then please hit the apply now button. You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
ICT Technician in Portsmouth employer: The Smart List
Contact Detail:
The Smart List Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician in Portsmouth
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector or tech community. You never know who might have a lead on an ICT Technician role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common ICT scenarios. Think about how you'd handle support calls or training sessions. We want you to show off that friendly, 'can do' attitude!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll get to fill out that online questionnaire which helps us understand you better.
We think you need these skills to ace ICT Technician in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ICT Technician role. Highlight your knowledge of Apple Operating Systems, Google G Suite, and any relevant customer service experience to show us you’re the right fit!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and let us know why you’re excited about the opportunity to work with our school in Portsmouth.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase any previous experience where you’ve provided support or training to others.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. Once you hit that 'apply now' button, fill in the online questionnaire to help us get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Smart List
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple Operating Systems, Google G Suite, and Windows. Be ready to discuss how you've used these systems in the past and any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. Think about examples where you've successfully helped someone with tech issues and be prepared to share those stories.
✨Demonstrate Your Customer Service Ethos
Prepare to talk about your approach to customer service. Have a few examples ready that showcase your friendly attitude and 'can do' spirit, especially in challenging situations.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific tech issue or how you'd train a user on new software. Think through these scenarios beforehand so you can respond confidently.