At a Glance
- Tasks: Provide friendly tech support and maintain school IT systems.
- Company: Leading co-educational school in historic Portsmouth.
- Benefits: Generous salary, leave allowance, and full-time hours.
- Other info: Opportunity for personal growth in a supportive environment.
- Why this job: Join a vibrant team and make a difference in students' learning experiences.
- Qualifications: Strong communication skills and knowledge of various operating systems.
The predicted salary is between 30529 - 37313 £ per year.
Overview
REFERENCE: TSLZH0303
LOCATION: Portsmouth
SALARY: Generous salary structure and leave allowance
WORKING HOURS: Full time 37.5 hours per week – 8:30am – 4:30pm Monday – Friday
THE COMPANY: We are currently working with a leading co-educational school located in the historic heart of Portsmouth.
THE ROLE: The role of the ICT Technician is to provide efficient, friendly and reliable first line support to all users of the school computer systems.
Responsibilities:
- Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site.
- Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner.
- Maintaining communication with customers during the life of a support call.
- Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call.
- Ensuring all calls are closed back to the Helpdesk Operator once the problem has been fixed.
- Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services.
- Providing training to users in the use of software and hardware as necessary.
- Ensuring that the IT Suites are kept tidy and fully operational at all times.
- Providing assistance to staff and pupils using iPads and Google G Suite accounts.
- Provide AV equipment support when necessary.
The Candidate / Qualifications:
- The successful applicant will need to have excellent communication skills as well as an excellent telephone manner.
- You will have a friendly and 'can do' attitude to life with a commitment to a strong customer service ethos.
- Knowledge of Apple Operating Systems, Google G Suite and Chrome OS.
- Knowledge of Microsoft Office and Windows Operating Systems.
- Good working knowledge of AV and computer hardware.
- Willing to complete DBS check at employment stage.
- Live within a commutable distance to Portsmouth.
Does this sound like you? If yes then please hit the apply now button. You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.
ICT Technician in Portsmouth employer: The Smart List
Join a leading co-educational school in the historic heart of Portsmouth, where we prioritise a supportive and collaborative work culture. As an ICT Technician, you will benefit from a generous salary structure, ample leave allowance, and opportunities for professional growth while contributing to a vibrant educational environment. Our commitment to employee development and a friendly atmosphere makes this an excellent place for those seeking meaningful and rewarding employment.
