At a Glance
- Tasks: Provide exceptional service and support to guests while managing communications.
- Company: Join a prestigious 5-star hotel with a focus on hospitality excellence.
- Benefits: Competitive pay, training opportunities, and a vibrant work environment.
- Other info: Great chance to grow your career in a dynamic and supportive team.
- Why this job: Be part of an exciting transformation in a luxury setting and enhance guest experiences.
- Qualifications: Experience in hospitality and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a warm and friendly, experienced Receptionist to join our team. Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.
Responsibilities
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To have a full understanding of Opera systems would be beneficial.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
- Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
- To develop interactive member/guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/guest expectation.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To display and fulfil positive service style.
Receptionist employer: The Sloane Club
The Sloane Club is an exceptional employer that values warmth, friendliness, and a passion for 5-star service in the hospitality industry. With ongoing renovations, employees have the unique opportunity to be part of an exciting transformation while enjoying a supportive work culture that encourages professional growth and effective communication across teams. The club offers a dynamic environment where staff can develop their skills and knowledge of the local area, ensuring a rewarding experience for both employees and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research The Sloane Club and its values. When you walk in for your interview, show us that you understand our commitment to 5-star service and how you can contribute to that warm and friendly atmosphere.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation with grace.
✨Tip Number 3
Show off your initiative! During the interview, share examples of how you've gone above and beyond in previous roles. We love hearing about proactive approaches to problem-solving and how you’ve exceeded expectations in the past.
✨Tip Number 4
Don’t forget to ask questions! This shows us that you're genuinely interested in the role and the team. Prepare some thoughtful questions about the hotel’s future plans or how the Reception team collaborates with other departments.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:As a Receptionist, your warm and friendly nature is key! Let your personality shine through in your application. Use a conversational tone and share a bit about yourself to connect with us.
Highlight Relevant Experience:Make sure to showcase any previous experience in hospitality or customer service. We want to see how your background aligns with our 5-star service expectations, so don’t hold back!
Know Your Stuff:Familiarise yourself with the Opera systems and any other relevant tools. Mentioning your knowledge of these systems in your application will show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Sloane Club!
How to prepare for a job interview at The Sloane Club
✨Know Your Hospitality Basics
Brush up on your knowledge of 5-star service standards and the hospitality industry. Be ready to discuss how you can anticipate guests' needs and provide exceptional service, as this is crucial for the Receptionist role.
✨Familiarise Yourself with Opera Systems
If you have experience with Opera systems, make sure to highlight it during the interview. If not, do a bit of research to understand its functionalities, as this could give you an edge and show your willingness to learn.
✨Show Off Your Communication Skills
Prepare examples of how you've effectively communicated with different teams in previous roles. The ability to foster positive relationships between Reception, Housekeeping, and F&B teams is key, so be ready to demonstrate your teamwork skills.
✨Be Proactive and Innovative
Think of instances where you've taken initiative or improved service standards in past jobs. Share these stories to illustrate your proactive approach and how you can contribute to enhancing guest experiences at The Sloane Club.
