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- Tasks: Join our team as a Receptionist, providing 5-star service and anticipating guest needs.
- Company: Be part of The Sloane Club, a prestigious venue undergoing exciting renovations.
- Benefits: Enjoy a dynamic work environment with opportunities for skills development and team collaboration.
- Why this job: This role offers a chance to enhance guest experiences and build lasting relationships in hospitality.
- Qualifications: Experience in reception and knowledge of Opera systems is a plus; passion for hospitality is essential.
- Other info: Engage with local history and events while working in a vibrant team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a warm and friendly, experienced Receptionist to join our team. Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.
Responsibilities
- Whenever possible to anticipate guests' needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To have a full understanding of Opera systems would be beneficial.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
- Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
- To develop interactive member/guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/guest expectation.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To display and fulfil positive service style.
Members Receptionist employer: The Sloane Club
Contact Detail:
The Sloane Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Receptionist
✨Tip Number 1
Familiarise yourself with the Opera system, as it's mentioned in the job description. If you have access to any online tutorials or training resources, take some time to learn the basics. This will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of the local area, including history, attractions, and events. Being able to engage guests with interesting facts or recommendations will demonstrate your commitment to providing exceptional service.
✨Tip Number 3
Practice your communication skills, especially in a hospitality context. Role-play scenarios where you anticipate guest needs or handle requests efficiently. This will help you feel more confident during the interview process.
✨Tip Number 4
Showcase your proactive approach by thinking of ways to enhance guest experiences. Prepare examples of how you've gone above and beyond in previous roles, as this aligns perfectly with the expectations outlined in the job description.
We think you need these skills to ace Members Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Members Receptionist position. Tailor your application to highlight your relevant experience in hospitality and customer service.
Showcase Your Experience: In your CV and cover letter, emphasise your previous roles in reception or hospitality. Provide specific examples of how you've anticipated guests' needs and delivered exceptional service.
Highlight Communication Skills: Effective communication is crucial for this role. Make sure to mention any experience you have in coordinating with different teams, such as Housekeeping and F&B, and how you’ve contributed to a positive working environment.
Express Your Passion: Convey your enthusiasm for the hospitality industry in your application. Share why you are excited about the opportunity at The Sloane Club and how you can contribute to their vision of 5-star service.
How to prepare for a job interview at The Sloane Club
✨Show Your Warmth
As a Members Receptionist, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your friendly nature and how you can make guests feel at home right from the first interaction.
✨Know Your Systems
Familiarity with Opera systems is a plus. If you have experience with similar software, be sure to mention it. If not, express your willingness to learn quickly and adapt to new technologies.
✨Communicate Effectively
Highlight your communication skills, especially in coordinating with different teams like Housekeeping and F&B. Share examples of how you've successfully facilitated communication in past roles to ensure smooth operations.
✨Be Proactive
Discuss instances where you've anticipated needs or gone above and beyond to exceed expectations. This will show that you understand the importance of being proactive in a hospitality environment.
