At a Glance
- Tasks: Deliver exceptional service and maintain wellness spaces to create a luxury experience.
- Company: Join The Sloane Club, a prestigious private members' club in Chelsea.
- Benefits: Enjoy competitive salary, generous holiday, and employee discounts.
- Other info: Great opportunities for growth within a respected brand.
- Why this job: Be part of a dynamic team enhancing member experiences in a luxury setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 26790 £ per year.
About Us
The Sloane Club is a private members' club located in Chelsea with a membership base of c. 2,700. The Club began in 1922 as a residence for ladies in the armed forces, welcoming gentlemen, civilian ladies and families in 1976, celebrating its traditional British heritage. The Club offers Members access to bedrooms, food & beverage, event spaces, a workspace, meeting rooms and opportunities to engage with other Members through an events calendar. The clientele is older, price sensitive and predominantly using the Club to access discounted bedroom rates. In 2017, The Sloane Club was acquired by Queensway together with Clearbell with a view to significantly changing the brand, member demographic and experience and becoming one of London's leading private members clubs and a scalable lifestyle brand. Our research has shown us there is a clear gap in the market for a club in Chelsea that honours all the component parts of an individual's life and facilitates the convergent lifestyle. A major redevelopment is currently underway, with the first phase due to complete in March 2025. The business is remaining operational throughout the redevelopment. The Club upgrade includes a full renovation of the interiors as well as the introduction of improved facilities such as a wellness offering, private meeting and events spaces, workspace, refurbished bedrooms and enhanced restaurants and bars including a roof terrace and retail unit. The renovations are being carried out under the creative direction of Russell Sage Studio. We believe that after we have made an investment in upgrading the experience, we will have the power to significantly drive subscriptions, rooms and F&B revenue from Members and non-members across The Sloane Club and Sloane Place boutique hotel. The Sloane Place F&B outlet has c.60 covers and a small basement bar. Serviced from the same kitchen as the Club, we believe Sloane Place can become a popular neighbourhood restaurant for Members, locals and visitors alike.
The Role
The Wellness Attendant is responsible for delivering exceptional service while ensuring every area of the Wellness Department is maintained to the highest operational and presentation standards. This role combines hospitality, member care and operational support to create a seamless luxury wellness experience at The Sloane Club.
What You'll Do
- Member Experience
- Welcome members and guests in a warm, friendly and professional manner
- Build rapport with members and anticipate their needs
- Provide assistance and answer general enquiries
- Facility Presentation
- Maintain the cleanliness and presentation of all wellness spaces
- Prepare and reset the gym, studios and recovery facilities throughout the day
- Ensure towels, amenities and refreshments are always available
- Report maintenance issues promptly
- Operational Support
- Support the setup and reset of fitness classes
- Assist with opening and closing procedures
- Complete daily operational checklists
- Support retail displays and departmental events where required
- Standards
- Deliver consistently high levels of customer service
- Maintain excellent personal presentation
- Follow all health, safety and operational procedures
- Contribute positively to the wider Wellness team
What We're Looking For
- Excellent communication and interpersonal skills
- Strong organisational skills and high attention to detail
- A genuine passion for delivering exceptional customer service
- Friendly, approachable and professional, with excellent personal presentation
- Reliable, proactive and a strong team player
- Comfortable working as part of a diverse, collaborative team
Nice to Have
- Experience within hospitality, luxury fitness or wellness
- First Aid qualification
- Gym or leisure industry experience
What We Offer
- Competitive salary
- Generous holiday
- Employee discounts, meals, etc.
- Genuine opportunities for growth and career advancement within a prestigious, respected brand
Wellness Attendant in London employer: The Sloane Club
As an Assistant Restaurant Manager at our esteemed Club, you will thrive in a vibrant work culture that prioritises exceptional service and employee development. We offer competitive benefits, ongoing training opportunities, and a supportive environment where your contributions directly impact our members' experiences. Join us in a location that fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Wellness Attendant in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like The Sloane Club!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like The Sloane Club.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like The Sloane Club.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at The Sloane Club!
We think you need these skills to ace Wellness Attendant in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at The Sloane Club
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with The Sloane Club's Values
Before the interview, dig deep into The Sloane Club's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
