At a Glance
- Tasks: Anticipate guest needs and provide exceptional 5-star service.
- Company: Join The Sloane Club, a prestigious venue undergoing exciting renovations.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Gain knowledge of the local area and enhance your service skills.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a warm and friendly, experienced Receptionist to join our team. Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.
Responsibilities:
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To have a full understanding of Opera systems would be beneficial.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
- Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences.
- Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
- To develop interactive member/guest relations and to be aware of any possible future requirements.
- To relay such information to your manager for the enhancement of member/guest expectation.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To display and fulfil positive service style.
Guest Experience Concierge in London employer: The Sloane Club
At The Sloane Club, we pride ourselves on fostering a warm and inclusive work environment that values exceptional service and employee growth. As a Guest Experience Concierge, you will be part of an exciting transformation, with opportunities to enhance your skills in a 5-star hospitality setting while enjoying the vibrant culture of our local area. Join us to not only elevate guest experiences but also to develop your career in a supportive team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Concierge in London
✨Tip Number 1
Get to know the company! Research The Sloane Club and its values. When you walk in for that interview, show us you understand our commitment to 5-star service and how you can contribute to that warm, friendly atmosphere.
✨Tip Number 2
Practice your communication skills! As a Guest Experience Concierge, you'll need to interact with guests and team members daily. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation with ease.
✨Tip Number 3
Show off your local knowledge! Brush up on the history, places of interest, and events in the area. This will not only impress us but also help you anticipate guest needs and provide exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our exciting future at The Sloane Club.
We think you need these skills to ace Guest Experience Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly nature shine through. We want to see your passion for hospitality and how you can bring a personal touch to the guest experience.
Highlight Relevant Experience:Make sure to mention any previous roles where you've provided 5-star service. We love seeing examples of how you've anticipated guests' needs and exceeded their expectations in past positions.
Know Your Stuff:Familiarise yourself with the Opera systems and any other relevant tools. If you have experience with them, be sure to include that in your application. It shows us you're ready to hit the ground running!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Sloane Club.
How to prepare for a job interview at The Sloane Club
✨Know Your 5-Star Service
Before the interview, brush up on what 5-star service really means. Think about examples from your past experiences where you went above and beyond for guests. This will show that you understand the level of service expected in a luxury environment.
✨Familiarise Yourself with Opera Systems
If you have experience with Opera systems, great! If not, do a bit of research to understand how it works. Mentioning your willingness to learn and adapt can impress the interviewer, showing your proactive approach to skills development.
✨Show Off Your Local Knowledge
Be prepared to discuss local attractions, history, and events. This not only demonstrates your interest in the area but also your ability to enhance guest experiences by providing valuable recommendations.
✨Communicate Effectively
Think about how you’ve successfully communicated with different teams in the past. Be ready to share specific examples of how you’ve ensured smooth communication between departments, as this is crucial for maintaining high service standards.
