At a Glance
- Tasks: Manage and deliver unforgettable events, ensuring a seamless experience for all members and guests.
- Company: Join The Sloane Club, a vibrant community focused on exceptional service and collaboration.
- Benefits: Competitive salary, training opportunities, and a fun, supportive work environment.
- Other info: Embrace our values: Challenge Everything, Work Together, Be Kind, Have Fun.
- Why this job: Be the face of memorable events and make a real impact in a dynamic setting.
- Qualifications: Experience in event management and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Job Scope
The Event Operations Manager is responsible for the seamless delivery of all events across the Club, ensuring every member and guest experience reflects the standards and character of The Sloane Club.
This role brings together planning and hands‑on delivery, working closely with the Events, F&B, and wider operational teams to create well‑executed, memorable occasions.
Key Responsibilities
- Event Delivery
- Oversee the end-to-end operational delivery of all events, from private dining to larger club functions
- Act as the key point of contact on the day, ensuring events run smoothly and discreetly
- Maintain a visible presence during events, supporting teams and engaging with members and guests
- Planning & Coordination
- Work closely with the Events team to interpret briefs and translate them into clear operational plans
- Conduct function sheet briefings with all relevant departments
- Ensure all event details are communicated effectively and executed to plan
- Leadership
- Lead and support the floor teams during events, ensuring clarity, confidence, and consistency
- Responsible for training and development of the F&B team, particularly around event service standards
- Foster a collaborative, one-team approach across departments
- Standards & Experience
- Uphold the Club’s service standards, ensuring a polished but natural style of delivery
- Anticipate guest needs and resolve any issues calmly and efficiently
- Continuously look for ways to enhance the member experience
- Operational Management
- Work with the kitchen and bar teams to ensure smooth service flow
- Monitor staffing levels and support rota planning for events
- Ensure compliance with health & safety and licensing requirements
Be an ambassador in our people culture.
- Encourage the teams, while embracing Queensway values to;
- Challenge Everything
- Work Together
- Be Kind
- Have Fun
Neighbourhood engagement
- To represent our businesses both internally and within the community showcasing our values and our brand.
- Serve as the community face of the club, ensuring ongoing positive relationships and partnerships
Health Safety & Security
- Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Food safety, Health, Hygiene and Fire Safety.
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner, and appropriate follow up if required
General
- Comply with the company corporate code of conduct at all times.
- Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
- Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
- Actively participate in training and development programs to maximise opportunities for self-development.
- Reports to
- : F&B Director
- #J-18808-Ljbffr
Events Operations Manager employer: The Sloane Club
As an Assistant Restaurant Manager at our esteemed Club, you will thrive in a vibrant work culture that prioritises exceptional service and employee development. We offer competitive benefits, ongoing training opportunities, and a supportive environment where your contributions directly impact our members' experiences. Join us in a location that fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Events Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Sloane Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Sloane Club
Don't be shy about reaching out to The Sloane Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Sloane Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Sloane Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
