At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences in a luxury setting.
- Company: Join a prestigious restaurant known for its high standards and vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those who thrive in fast-paced environments and love working with people.
- Why this job: Be at the forefront of luxury hospitality and make a real impact on guest satisfaction.
- Qualifications: 2+ years in a supervisory role with a passion for fine dining and customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and hands-on Restaurant Supervisor to assist in the smooth running of our Restaurant and Bar operations. The role requires a strong leader with experience in luxury hospitality, ensuring exceptional service standards, team coordination, and guest satisfaction. The ideal candidate will support the Restaurant Manager in overseeing daily service, managing the team, and delivering an outstanding dining experience.
Key Responsibilities:
- Operational Leadership: Supervise the day-to-day restaurant and bar operations, ensuring a seamless guest experience. Act as the senior point of contact on the floor in the absence of the Restaurant Manager. Ensure smooth coordination between the kitchen, bar, and front-of-house teams. Oversee and assist with room service operations and minibar replenishment where required.
- Team Management: Lead, motivate, and manage the restaurant and bar team to deliver exceptional service. Conduct pre-shift briefings, ensuring all staff are aware of daily objectives, VIP guests, and menu specials. Assist with training and mentoring staff, upholding luxury service standards. Support the Restaurant Manager in scheduling and managing rotas to ensure proper staffing levels.
- Guest Experience: Engage with guests, ensuring their needs are met and expectations exceeded. Handle guest feedback and complaints professionally, resolving any issues efficiently. Monitor online reviews and in-person feedback, providing proactive solutions to improve service.
- Financial Control & Upselling: Encourage the team to maximize revenue through upselling premium food and beverage options. Support the Restaurant Manager with daily sales tracking and end-of-shift financial reporting. Assist with stock control and inventory, ensuring wastage is minimized.
- Health, Safety, and Compliance: Ensure all restaurant and bar operations comply with health, safety, and hygiene standards. Oversee allergen management procedures and ensure team compliance with food safety regulations. Conduct regular inspections to uphold cleanliness, service quality, and safety.
- Collaboration & Communication: Work closely with the Executive Chef to ensure smooth service, particularly during busy periods. Liaise with the Front Office team to coordinate guest requests, room service, and VIP arrangements. Ensure clear communication between all F&B departments to guarantee seamless operations.
Qualifications & Skills:
- Experience: Minimum of 2 years experience in a supervisory role within a luxury hotel, fine dining restaurant, or high-end hospitality environment. Strong knowledge of restaurant, bar, and event operations.
- Skills & Competencies: Strong leadership and team management abilities. Excellent customer service skills with a passion for luxury hospitality. Knowledge of fine dining service, wine pairings, and cocktail preparation. Ability to handle guest concerns professionally and efficiently. Familiarity with POS systems (e.g., Micros Symphony) and inventory management software. Strong attention to detail, organizational skills, and problem-solving abilities.
- Availability: Ability to work evening shifts, weekends, and public holidays as required.
Restaurant Supervisor in Basingstoke employer: The Sloane Club
Join our dynamic team as a Restaurant Supervisor in a luxury hospitality environment where exceptional service is at the heart of everything we do. We pride ourselves on fostering a collaborative and supportive work culture that encourages personal growth and development, offering comprehensive training and mentorship opportunities. Located in a vibrant area, our restaurant not only provides a rewarding career path but also a chance to be part of a passionate team dedicated to creating memorable dining experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Restaurant Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get social! Follow restaurants and bars you admire on social media. Engage with their posts and show your passion for luxury hospitality. This could catch the eye of hiring managers and give you a leg up when applying.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and guest experience. We recommend role-playing with a friend to boost your confidence and refine your answers before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Restaurant Supervisor in Basingstoke
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for luxury hospitality shine through. Share specific experiences that highlight your dedication to exceptional service and how you've gone above and beyond for guests in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Use keywords from the job description, like 'team management' and 'guest experience', to show we’re on the same page about what you bring to the table.
Highlight Leadership Experience:We want to see your leadership skills in action! Include examples of how you've motivated a team or handled challenges in previous roles. This will help us understand your approach to managing a busy restaurant environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Sloane Club
✨Know the Menu Inside Out
Make sure you’re familiar with the restaurant's menu, including any specials and wine pairings. This shows your genuine interest in the role and helps you answer questions confidently.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated staff or resolved conflicts, as this will highlight your leadership abilities.
✨Engage with Guest Experience Scenarios
Be ready to discuss how you would handle various guest scenarios, especially complaints. Practising responses to potential issues can demonstrate your problem-solving skills and commitment to exceptional service.
✨Showcase Your Financial Acumen
Brush up on your knowledge of financial control and upselling techniques. Be prepared to discuss how you’ve contributed to revenue growth in previous roles, as this is crucial for the Restaurant Supervisor position.
