At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a stunning 17th Century manor house in the Cotswolds.
- Benefits: Competitive pay plus monthly service charge, free meals, and discounts.
- Other info: Flexible hours, career growth opportunities, and fun milestone awards.
- Why this job: Be part of a supportive team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location. We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. The service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay for a full‑time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role, and you will play a key part in helping guests create lasting memories.
Key responsibilities- Hosting guests from check‑in to check‑out, including booking tables, advising on local hot spots, or having a chat.
- Working long hours at the hotel and building close relationships with colleagues across all teams.
- Ensuring all guests have a memorable experience.
- Supporting each other across departments when needed.
- Maintaining flexibility with rotas to achieve a balanced work/life schedule.
- Competitive pay – a rate that is competitive within the industry, plus including service charge and tips on top.
- Access to retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage and staff rates of £25 per person for Bed & Breakfast, with special rates for friends and family.
- Confidential helpline support as part of our Employee Assistance Programme.
- Free meals when you are on duty.
- Continuous learning and development with unique pathways and internal promotion opportunities, including to General Manager level.
- Milestone awards such as Champagne, afternoon tea, or dinner, plus gift packages for long‑term service.
If you love learning and sharing knowledge, get in touch. Send a WhatsApp message with 'FAMILYFIRST' to +44 7782 822774 to find out more, chat with us, and apply (or apply the normal way, whichever works best for you).
Hotel Receptionist in Cheltenham employer: The Slaughters Manor House - Reception
The Slaughters Manor House is an exceptional employer, nestled in the heart of the Cotswolds, offering a unique opportunity to work in a stunning 17th Century manor house. With a strong emphasis on teamwork and a culture that values thoughtfulness, employees benefit from competitive pay, a generous service charge, and numerous perks including discounts across our hotel family and continuous development opportunities. Join us to create memorable experiences for our guests while enjoying a supportive work environment that prioritises your growth and well-being.
Contact Details:
The Slaughters Manor House - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role at a lovely place like The Slaughters Manor House.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories about how you've made guests feel special in past roles – it’s all about creating those memorable experiences!
✨Tip Number 3
Be flexible and ready to adapt! The hospitality world is all about teamwork and supporting each other. Highlight your ability to work across departments and maintain a positive attitude, especially during busy times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a team that values thoughtfulness and continuous learning – just what you need to thrive as a hotel receptionist!
We think you need these skills to ace Hotel Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience you have, especially in customer service or hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our team at The Slaughters Manor House.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Slaughters Manor House - Reception
✨Know the Venue
Before your interview, take some time to research The Slaughters Manor House. Familiarise yourself with its history, the services it offers, and its reputation in the hospitality industry. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Personality
As a Hotel Receptionist, your personality is key! Be ready to demonstrate your warmth and approachability during the interview. Share examples of how you've created memorable experiences for guests in previous roles, as this aligns perfectly with the hotel's culture of thoughtfulness and service.
✨Prepare for Role-Specific Questions
Expect questions that focus on your experience in similar roles. Think about scenarios where you’ve handled difficult guests or managed busy check-in periods. Prepare specific examples that highlight your problem-solving skills and ability to work under pressure, as these are crucial in a hotel environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate long-term service. This shows your genuine interest in the role and helps you gauge if the hotel’s culture aligns with your values.
