At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Charming hotel in the picturesque Cotswolds with a friendly team culture.
- Benefits: Competitive pay, service charge, discounts, free meals, and career development opportunities.
- Other info: Flexible work-life balance and opportunities for internal promotions.
- Why this job: Join a supportive team and make lasting memories for guests every day.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Location: Set in the heart of one of the most picturesque Cotswold villages, The Slaughters Country Inn offers the authentic charm of a traditional village inn. With 5 AA Gold Stars for Guest Accommodation and 2 AA rosettes, the inn offers a relaxed yet professional environment to work in. The inn may be able to offer both on or off‑site staff accommodation to help new team members re‑locate and settle into life in comfort, plus there is free parking on‑site.
Service charge: We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the inn – every penny received is paid out to the team. Service charge can be in the region of £260 a month (close to £3,200 per year) over and above base pay, for a full‑time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role. Being host to our guests means you’ll pay a large part in making sure they make memories to last a lifetime.
Key points about the role:
- Hosting our guests from check‑in to check‑out, which could include booking tables, advising on local hot spots, or just having a chat.
- You spend a lot of your life at work, meaning often your colleagues become friends, and we encourage that.
- Ensuring all our guests have a memorable experience.
- We are one team, so we will all muck in from time to time, helping each other across departments.
- Work/life balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.
Perks:
- Competitive pay – We are proud that everyone who joins our group gets a competitive rate of pay, irrespective of age, plus you get service charge and tips on top.
- Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
- We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
- We sustain you physically too, meals when you are on duty are free.
- To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop – our development pathways are unique to us and are the best in the business.
- We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
- We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.
About our family of hotels: We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable. Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.
If you’re the type of person that likes to learn and share the wisdom, get in touch.
Hotel Receptionist in Cheltenham employer: The Slaughters Country Inn - Reception
The Slaughters Country Inn is an exceptional employer, offering a warm and supportive work environment in the picturesque Cotswolds. With competitive pay, generous service charge sharing, and a strong emphasis on employee well-being and development, we foster a culture of teamwork and camaraderie. Our commitment to work-life balance, along with unique perks such as discounts across our family of hotels and milestone awards, makes us a truly rewarding place to build your career.
Contact Details:
The Slaughters Country Inn - Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine at the interview.
✨Tip Number 3
Show your personality! The Slaughters Country Inn is all about charm and warmth, so don’t be afraid to let your true self come through. Share your passion for hospitality and how you can create memorable experiences for guests.
✨Tip Number 4
Follow up after your interview! A quick message thanking them for the opportunity shows your enthusiasm and keeps you on their radar. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Hotel Receptionist in Cheltenham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like customer service or teamwork. It’ll make you stand out!
Keep It Professional Yet Friendly:While we love a friendly vibe, remember to keep your application professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you can find all the info you need there. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at The Slaughters Country Inn - Reception
✨Know the Inn Inside Out
Before your interview, take some time to research The Slaughters Country Inn. Familiarise yourself with its history, services, and unique offerings. This will not only impress the interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your People Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and share specific examples of how you've gone above and beyond to ensure guests feel welcome and valued. Remember, personality matters!
✨Emphasise Team Spirit
The inn values teamwork, so be prepared to discuss how you work well with others. Share stories that demonstrate your ability to collaborate across departments and support your colleagues. This will show that you're a great fit for their culture of camaraderie.
✨Be Flexible and Open-Minded
Flexibility is key in hospitality. During your interview, express your willingness to adapt to different situations and schedules. Discuss any past experiences where you successfully managed unexpected changes or challenges, as this will resonate with their emphasis on work/life balance.
