At a Glance
- Tasks: Support learners and employers with proactive, professional service throughout their learning journey.
- Company: Join a dynamic team dedicated to delivering high-quality learning programmes.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Temporary role with potential for future opportunities in a vibrant team.
- Why this job: Make a real difference in learners' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
We are currently recruiting for a temporary Customer Support Advisor to work in our busy Learner Support team. This critical Learner support role will provide a proactive, professional and timely service to learners and employers and will support the delivery of high quality learning programmes on behalf of our Business Partners.
The Role:
- To follow structured guidelines and processes designed to support the learning journey.
- To contact learners as and when required, e.g. pre, on and post work due dates, course completion, course achievement, etc.
- To professionally handle inbound and outbound telephone, postal and electronic enquiries from learners and employers.
- To maintain up to date and accurate contact records for all learners.
- To manage own ‘learner’.
Customer Support Advisor in Selby employer: The Skills Network
As a Customer Support Advisor in our dynamic Learner Support team, you will thrive in a supportive and collaborative work culture that prioritises professional development and employee well-being. Our commitment to providing high-quality learning programmes ensures that you will play a vital role in making a meaningful impact on learners and employers alike, all while enjoying flexible working arrangements and opportunities for growth within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Selby
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the specific programmes they offer. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll be handling various enquiries. Role-play with a friend or family member to get comfortable with different scenarios and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our Learner Support team.
We think you need these skills to ace Customer Support Advisor in Selby
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer support shine through! We want to see how excited you are about helping learners and employers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. We love seeing how you can contribute to our Learner Support team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out – we want to know why you’re the perfect fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at The Skills Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Advisor. Familiarise yourself with the structured guidelines and processes mentioned in the job description. This will help you demonstrate how your skills align with the role.
✨Showcase Your Communication Skills
As this role involves handling various enquiries, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated with customers in the past, whether through phone calls, emails, or face-to-face interactions.
✨Demonstrate Proactivity
The job requires a proactive approach to supporting learners. Think of instances where you've taken the initiative to solve problems or improve processes. Be ready to share these examples during your interview to show that you can go above and beyond.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Learner Support team and their processes. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
