At a Glance
- Tasks: Be the friendly face of our resort, helping guests check in and out smoothly.
- Company: Join the vibrant team at Skagit Valley Casino Resort.
- Benefits: Enjoy paid time off, health insurance, and a supportive work environment.
- Other info: Flexible shifts, including evenings and weekends, in a fast-paced setting.
- Why this job: Make guests feel at home while gaining valuable customer service experience.
- Qualifications: Must be 18+, with a high school diploma and guest service experience.
The predicted salary is between 19 - 19 £ per hour.
Join our team as a Front Desk Agent at Skagit Valley Casino Resort! Are you friendly, detail-oriented, and enjoy helping people feel at home? We are looking for a Front Desk Agent to be the welcoming face of our beautiful resort!
ESSENTIAL DUTIES:
- Directly responsible for friendly, efficient, and courteous check-in and check-out of guests.
- Answers incoming telephone calls; creating reservations over the phone and in person.
- Accurately maintains guest accounts, including responding to billing inquiries and disputes.
- Maintains awareness of current and future rates, discounts, promotions and events; and is able to convey relevant details in a clear and precise manner.
ESSENTIAL QUALIFICATIONS:
- Must be at least 18 years of age.
- Required: High school diploma or GED.
- Required: Minimum one-year experience in front line guest service.
- Preferred: One-year experience at hotel front desk or experience in either commissioned retail sales or comparable front-line or hospitality/travel industry setting.
- Required: Experience working on computers in a Windows based environment.
- Preferred: Experience with hotel property management systems.
- Required: minimum one-year experience in cashiering, including experience with credit transactions, till reporting, and/or daily shift transactions.
ADDITIONAL REQUIREMENTS:
- Must be able to manage high volume multi-line phone systems, prioritizing between guests on the phone and in person while maintaining a high level of quality guest service.
- Must be able work with and understand credit, billing, rate schedules, discount information and have ability to execute basic math functions.
- Must be effective at listening to, understanding, and clarifying concerns and issues raised by guests and co-workers.
- Must be able to communicate information verbally and in written form, in a clear, concise, and professional manner.
- Must exhibit a high level of integrity, initiative and self-accountability.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Must be able to spend extended periods of time walking, standing or bending.
- Must be able to work in a fast-paced environment, manage multiple priorities simultaneously.
- Must be willing and able to work non-traditional schedules, including nights, weekends and holidays while maintaining standards of attendance and punctuality.
- Must be able to bend, reach, kneel, twist, and grip items while working from assigned work area; and also lift, or otherwise move objects and/or exert up to 20 pounds of force.
BENEFITS:
- Paid vacation/sick/holidays
- Medical/dental/vision insurance
- Life insurance and AD&D
- Long term disability
- Short term disability
- Employee assistance plan
SCHEDULE: PM Shifts, including weekends and holidays
Apply today to become part of The Skagit team!
Hotel Front Desk Agent | $19.50/hr starting | FT in Bow employer: The Skagit Casino Resort
Skagit Valley Casino Resort is an exceptional employer that prioritises the safety and well-being of both its guests and team members. With competitive salaries, comprehensive benefits including medical and dental insurance, and a supportive work culture, employees are encouraged to grow and thrive in their roles. Located in a vibrant environment, this position offers unique opportunities for those looking to make a meaningful impact while enjoying a rewarding career in security.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Front Desk Agent | $19.50/hr starting | FT in Bow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Skagit Casino Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Skagit Casino Resort
Don't be shy about reaching out to The Skagit Casino Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Front Desk Agent | $19.50/hr starting | FT in Bow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Skagit Casino Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Skagit Casino Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
