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- Tasks: Resolve complex incidents in backup, storage, and infrastructure environments.
- Company: Global managed services provider specialising in data protection and cyber resilience.
- Benefits: Competitive salary, night shift premium, and opportunities for professional growth.
- Other info: Mentor junior engineers and thrive in a high-pressure, night shift environment.
- Why this job: Join a dynamic team and tackle challenging technical issues while making a real impact.
- Qualifications: 5+ years in technical support with strong experience in backup technologies and cloud platforms.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global managed services provider specialising in data protection and cyber resilience who are looking for an experienced Escalation Engineer to join its night support team. This is a senior technical role focused on resolving complex incidents across backup, storage, and infrastructure environments, while acting as a key escalation point for the wider support function.
Key Responsibilities
- Provide advanced support across backup, recovery, infrastructure, and networking issues
- Act as a senior escalation point for complex incidents and service requests
- Troubleshoot across storage, virtualisation, and cloud environments
- Ensure tickets are managed within SLAs and documented accurately
- Collaborate with internal teams and external vendors to drive resolution
- Support deployment and configuration of backup/recovery solutions
- Mentor junior engineers and contribute to knowledge sharing
Experience & Skills
- ~5+ years in technical support, ideally within an MSP or enterprise environment
- Strong experience with backup technologies (e.g. Veeam, Commvault, NetBackup)
- Solid understanding of virtualisation (VMware, Hyper-V, Nutanix)
- Knowledge of cloud platforms (Azure, AWS or GCP)
- Experience with storage (SAN/NAS), networking fundamentals, and servers (Windows/Linux)
- Strong troubleshooting, communication, and stakeholder management skills
- Comfortable working independently in a high-pressure, night shift environment
What We’re Looking For
- Customer-focused with a proactive, problem-solving mindset
- Strong analytical skills and attention to detail
- Ability to handle critical issues and prioritise effectively
Support Escalation Engineer - L4 (Night Shift - 10pm-6am) in Liverpool employer: The SJB Group
Contact Detail:
The SJB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Escalation Engineer - L4 (Night Shift - 10pm-6am) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical skills and be ready to discuss your experience with backup technologies and troubleshooting. We want to see how you handle real-world scenarios.
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled complex incidents in the past, especially in high-pressure situations. This will help us see your potential as a senior escalation point.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Support Escalation Engineer - L4 (Night Shift - 10pm-6am) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Escalation Engineer role. Highlight your experience with backup technologies and troubleshooting skills, as these are key for us. Use specific examples that showcase your expertise in complex incident resolution.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your experience in a night shift environment and your customer-focused approach.
Showcase Your Technical Skills: In your application, be sure to list all relevant technical skills, especially those related to backup, storage, and cloud platforms. We want to see your familiarity with tools like Veeam or AWS, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The SJB Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of backup technologies like Veeam and Commvault, as well as virtualisation tools such as VMware and Hyper-V. Being able to discuss these in detail will show that you're not just familiar with them, but that you can troubleshoot effectively under pressure.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex incidents you've resolved in the past. Highlight your analytical skills and how you prioritised tasks to meet SLAs. This will demonstrate your proactive mindset and ability to handle critical issues.
✨Communicate Clearly and Confidently
Since this role involves collaboration with internal teams and external vendors, practice articulating your thoughts clearly. Good communication is key, especially when explaining technical issues to non-technical stakeholders. Be ready to showcase your stakeholder management skills.
✨Embrace the Night Shift Vibe
Working nights can be a challenge, so express your comfort with this schedule during the interview. Share any previous experiences working night shifts and how you managed your time and energy. This will reassure them that you’re ready for the unique demands of the role.