At a Glance
- Tasks: Build strong customer relationships and enhance service value for retention and growth.
- Company: Join the SJB Group, a dynamic team in Leeds focused on customer success.
- Benefits: Enjoy competitive salary, performance bonuses, and hybrid working options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by helping customers maximise their service experience.
- Qualifications: 2+ years in customer-facing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The SJB Group is looking for a Customer Success Specialist to join their team in Leeds.
This role focuses on building strong customer relationships and delivering excellent service to enhance retention and account growth.
You will be a point of contact for customers, helping them maximize their service value while also identifying engagement opportunities.
Ideal candidates will have 2+ years in customer-facing roles, strong communication skills, and some familiarity with IT/Saa S.
Competitive salary, performance-related bonuses, and hybrid working are offered.
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We think you need these skills to ace Hybrid Customer Success Specialist Leeds Retention & Growth
Customer Relationship Management
Communication Skills
Service Delivery
Retention Strategies
Account Growth
Engagement Opportunities Identification
IT/SaaS Familiarity
