At a Glance
- Tasks: Lead customer implementations and troubleshoot technical issues in a dynamic environment.
- Company: Global leader in managed data protection and cyber resilience services.
- Benefits: Hybrid working model, team events, and strong focus on personal development.
- Other info: Work hours are 2pm-10pm to align with EST timezone.
- Why this job: Join a collaborative team and work with cutting-edge infrastructure technologies.
- Qualifications: Experience with backup tools and networking fundamentals; strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
I’m working with a global provider of managed data protection and cyber resilience services who are looking to add an Implementation Engineer to their growing technical delivery team. This is a hands-on onboarding and deployment role where you’ll be responsible for taking new customers from initial kick-off through to full implementation and handover into steady-state support. You’ll be working across a wide variety of customer environments, supporting the deployment of backup, disaster recovery, and cyber resilience solutions across both on-prem and cloud infrastructure. It’s a great opportunity for someone who enjoys variety, technical problem-solving, and working directly with customers in a delivery-focused engineering role.
What You’ll Be Doing
- Running customer kick-off calls to initiate implementation projects
- Gathering technical requirements and environment details for deployment
- Preparing, shipping, and deploying hardware/appliance-based solutions
- Configuring and implementing on-prem and hybrid infrastructure components
- Troubleshooting installation and integration issues alongside customers and vendors
- Leading handover / transition-to-support sessions
- Producing and maintaining technical documentation and knowledge base content
- Feeding back improvements to enhance implementation processes and customer experience
What We’re Looking For
- Strong organisational skills and the ability to manage multiple implementations under pressure
- Experience with enterprise backup and recovery tools (e.g. Veeam, Commvault, Rubrik, Veritas NetBackup, Zerto) is highly desirable
- Good understanding of networking fundamentals (IP addressing, DNS, VPNs, routing basics)
- Exposure to virtualisation technologies such as VMware, Nutanix, or Hyper-V
- Familiarity with cloud environments (AWS, Azure, or similar)
- Confident communicator with the ability to engage both technical and non-technical stakeholders
- A proactive mindset with the ability to work independently and problem-solve in customer environments
What’s on Offer
- Hybrid working model (mix of remote and Leeds-based office presence)
- Opportunity to work with enterprise-grade infrastructure and complex customer environments
- Collaborative, supportive technical team environment
- Regular team events and social activities
- Strong focus on development, ownership, and continuous improvement
Additional Information
Working hours: 2pm - 10pm to cover EST Timezone. Applicants must have the right to work in the UK, as sponsorship is not available for this role. This is a great opportunity for someone looking to build depth in infrastructure implementation, particularly across backup, disaster recovery, and cyber resilience technologies.
Implementation Engineer (2pm-10pm) employer: The SJB Group
Join a dynamic and innovative team at a leading global provider of managed data protection and cyber resilience services, where you will thrive in a collaborative and supportive environment. With a strong focus on employee development and a hybrid working model based in Leeds, this role offers the chance to work with enterprise-grade infrastructure while engaging directly with customers to deliver impactful solutions. Enjoy regular team events and a culture that values continuous improvement, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer (2pm-10pm)
✨Tip Number 1
Get to know the company inside out! Research their services, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them! Since this role involves hands-on implementation, brush up on your knowledge of backup and recovery tools, as well as networking fundamentals. You might get asked to solve a problem on the spot!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the interview process and what it’s really like to work there, plus it shows your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to join the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Implementation Engineer (2pm-10pm)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Implementation Engineer role. Highlight your experience with backup and recovery tools, as well as any relevant technical projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've successfully managed implementations or solved technical problems in the past.
Show Off Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at The SJB Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise backup and recovery tools like Veeam or Commvault. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively implement and support them.
✨Master the Art of Communication
As an Implementation Engineer, you'll need to engage with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication can make all the difference during customer kick-off calls and handover sessions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in previous roles. Think about specific instances where you had to troubleshoot installation issues or adapt to unexpected changes. Highlighting your proactive mindset and ability to work independently will resonate well with interviewers looking for someone who can handle pressure.
✨Familiarise Yourself with the Company’s Environment
Do some research on the company’s existing infrastructure and the types of solutions they provide. Understanding their approach to cyber resilience and disaster recovery will help you tailor your responses during the interview. It shows genuine interest and can set you apart from other candidates.
