At a Glance
- Tasks: Lead the night team to ensure exceptional guest experiences and smooth operations.
- Company: The Resident, a leading brand of city centre hotels in the UK.
- Benefits: Competitive salary, bonuses, wellbeing programmes, and discounts at our hotels.
- Other info: Flexible shifts with opportunities for career development and fun team activities.
- Why this job: Join a supportive team focused on your growth and happiness in hospitality.
- Qualifications: Great communication skills and experience in guest service.
The predicted salary is between 30000 - 32450 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do; our hotels have an impressive track record for guest satisfaction. We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. Every member of our team earns a real Living Wage, which is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that hard work deserves a fair pay.
As our next Night Duty Manager at The Resident Edinburgh, you will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals. Your role is to lead the Front of House night team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management. You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times. You will work 4 days on, 3 days off in a 7 days week.
As our next Night Duty Manager, you will:
- Have great communication skills
- Have a friendly & professional service style
- Be a problem solver with a can-do attitude
- Be a team player with the ability to work independently
- Be motivated, positive and eager to learn
- Be flexible and adaptable with the ability to prioritise
- Have good IT skills
- Have experience in a guest service environment
Why work for us as a Night Duty Manager? We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:
- Competitive Salary and Annual Salary Reviews
- Bonus Incentives
- Online Learning Hub with fully bespoke L&D Programme
- Wellbeing Programme supporting mental, physical and financial health
- Employee Assistance Programme
- Cycle to Work Scheme
- Free overnight stay for new team members
- Discounted rates for yourself, friends & family at our hotels
- Freebies and Discounts with free membership to Perkbox
- Refer a Friend Bonus of £100
- Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
- Online Community to share news and celebrate successes
- Salary Sacrifice
- Weekly fruit baskets for the whole team
- Any many more...
If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you! Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.
Night Duty Manager employer: The Sirius Hotel Group Ltd
The Sirius Hotel Group Ltd is an excellent employer, offering a vibrant work culture at the Four Points Flex by Sheraton in Dundee, where team member wellbeing and professional growth are at the forefront. With benefits such as bonus incentives, a comprehensive wellbeing programme, and enhanced sick pay, we ensure our Reception & Guest Experience Associates feel valued and supported as they embark on their hospitality careers.
Contact Details:
The Sirius Hotel Group Ltd Recruitment Team
