At a Glance
- Tasks: Lead the Front of House team and ensure exceptional guest experiences at the reception.
- Company: The Resident Victoria, a top hotel in London known for its outstanding service.
- Benefits: Competitive salary, staff training, and opportunities for career advancement.
- Other info: Join a dynamic team in a vibrant hotel environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 25650 - 31350 £ per year.
The Resident Victoria in London is seeking a Duty Manager to lead the Front of House team, ensuring smooth guest flow and exceptional service at the hotel’s reception.
You will be the first point of contact for arrivals, departures and guest queries, providing a warm, professional experience throughout every stay.
You will also support management with staff training, health and safety compliance, and maintaining our high standards of service across all shifts.
#J-18808-Ljbffr
Guest Experience Duty Manager – Front Desk Lead employer: The Sirius Hotel Group Ltd
The Sirius Hotel Group Ltd is an excellent employer, offering a vibrant work culture at the Four Points Flex by Sheraton in Dundee, where team member wellbeing and professional growth are at the forefront. With benefits such as bonus incentives, a comprehensive wellbeing programme, and enhanced sick pay, we ensure our Reception & Guest Experience Associates feel valued and supported as they embark on their hospitality careers.
Contact Details:
The Sirius Hotel Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Duty Manager – Front Desk Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Sirius Hotel Group Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Sirius Hotel Group Ltd
Don't be shy about reaching out to The Sirius Hotel Group Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Duty Manager – Front Desk Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Sirius Hotel Group Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Sirius Hotel Group Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
