At a Glance
- Tasks: Lead the Front of House team to create exceptional guest experiences.
- Company: The Resident, a brand known for heartfelt hospitality in city centre hotels.
- Benefits: Earn a real Living Wage, enjoy great work-life balance and career growth.
- Other info: Be part of a supportive team in a dynamic hotel environment.
- Why this job: Join a passionate team and make a difference in guests' lives every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city. Reputation is at the centre of everything we do and our hotels have an impressive track record for guest satisfaction.
We recognise that it is our team members' thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus. We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day's work deserves a fair day's pay.
As our next Duty Manager at The Resident Victoria:
- You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
- Your role is to lead the Front of House team to efficiently process administration of the front desk.
Duty Manager employer: THE SIRIUS HOTEL GROUP LIMITED - Victoria
The Resident is an exceptional employer that prioritises the well-being and growth of its team members, offering a supportive work culture where heartfelt hospitality is at the core of our operations. As a Living Wage Employer, we ensure that all staff receive fair compensation, while also providing opportunities for personal and professional development in a vibrant city centre environment. Join us in creating memorable experiences for our guests in a dynamic and rewarding workplace.
Contact Details:
THE SIRIUS HOTEL GROUP LIMITED - Victoria Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Resident. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Show your personality! When you get an interview, let your genuine passion for hospitality shine through. Share stories that highlight your commitment to guest satisfaction and how you’ve gone the extra mile in previous roles.
✨Tip Number 3
Research is key! Familiarise yourself with The Resident’s values and what makes them stand out. Tailor your conversation to reflect how your skills align with their focus on heartfelt hospitality and guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at The Resident.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Duty Manager role at The Resident. Highlight your relevant experience and skills that align with our focus on exceptional guest experiences and heartfelt hospitality.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Resident!
How to prepare for a job interview at THE SIRIUS HOTEL GROUP LIMITED - Victoria
✨Know the Brand Inside Out
Before your interview, take some time to research The Resident and its values. Understand their commitment to guest satisfaction and heartfelt hospitality. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Duty Manager, you'll be leading a team and interacting with guests daily. Prepare examples of how you've successfully managed teams or provided exceptional customer service in the past. Highlighting your ability to connect with people will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you had to handle difficult guests or resolve conflicts. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the hotel's approach to guest experiences. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and uphold the hotel's reputation.
