At a Glance
- Tasks: Welcome guests and provide exceptional customer service at the front desk.
- Company: Join a vibrant hotel known for its welcoming atmosphere and top-notch service.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for career growth.
- Other info: Full-time role with shifts including weekends and bank holidays.
- Why this job: Be the face of the hotel, making memorable experiences for guests every day.
- Qualifications: No prior experience needed, just a friendly attitude and a passion for helping others.
The predicted salary is between 24000 - 33600 £ per year.
Located right on the river edge in the centre of Royal Windsor, Sir Christopher Wren Hotel & Spa is a popular four star hotel in an unbeatable setting. Comprised of several characterful buildings clustered around a historic cobbled street by Eton Bridge, the hotel offers a collection of individually styled bedrooms, a modern conference centre, The Brasserie restaurant and bar, and the Wren’s Club spa and fitness centre. The perfect riverside location is just steps from Windsor Castle, and is popular for tourists as well as visitors for meetings and events.
We are seeking a charismatic individual with excellent customer service skills to join our Front Office Team as Reception Porter. This is a full-time position working 40 hours a week, any five days out of seven, including bank holidays and weekends.
Our Front Office team and reception porters are the first and last personal contact most guests have with the hotel and are key to ensuring their stay gets off to a great start and finishes smoothly. Reception Porters are responsible for assisting guests with their arrival and departure from the hotel including showing guests to rooms and carrying luggage.
Why join the Wren’s team?
At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:
- Wagestream – flexible access to your earned wages & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
As a Reception Porter you will have...
- A good command of written and spoken English
- The physical ability to carry/move heavy luggage and goods up and down stairs as the hotel does not have a lift in some of the buildings.
- Previous experience in a customer facing role, ideally in hospitality.
- A positive attitude and be a friendly individual and team player who would like to join a likeminded team
- The ability to think on your feet and meet guests’ expectations in a timely manner.
- The flexibility I working hours. Shifts times usually vary anytime between 7am - 10:45pm over an 8-hour shift. On occasion there may be the requirement to work nights.
What will I be doing as a Reception Porter?
- Welcoming guests to the hotel and helping residents with their luggage and showing guests to their rooms.
- Providing information and directions about the hotel and surrounding areas.
- Delivering Room Service orders around the hotel to guest rooms.
- Selective duties such as cash handling, problem solving and complaint handling
- Working with other team members and managers to ensure a consistently smooth service and high team morale.
Please note: there is no staff car parking on site at the hotel, but plenty of secure space to store bicycles and with great access to local bus and train services
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Reception Porter in Windsor employer: The Sir Christopher Wren Hotel
At The Wren, we are dedicated to creating a supportive and vibrant work environment for our team members. As a Breakfast Chef, you will not only enjoy competitive pay and excellent benefits but also have access to flexible wage options, training opportunities, and employee appreciation events that foster growth and recognition. Join us in a location that values your contributions and offers a chance to be part of a passionate kitchen brigade committed to delivering exceptional dining experiences.
Contact Details:
The Sir Christopher Wren Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Porter in Windsor
✨Tip Number 1
Show off your customer service skills! When you meet potential employers or during networking events, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a welcoming atmosphere.
✨Tip Number 2
Familiarise yourself with the hotel industry. Research common practices and challenges faced by reception porters. Being knowledgeable about the role will help you engage in meaningful conversations during interviews and show your genuine interest in the position.
✨Tip Number 3
Practice your communication skills. As a Reception Porter, you'll be interacting with guests from diverse backgrounds. Role-play different scenarios with friends or family to build your confidence in handling various situations and inquiries.
✨Tip Number 4
Network within the hospitality industry. Attend local job fairs or industry events where you can meet professionals already working in hotels. Building connections can lead to valuable insights and even referrals for the Reception Porter position.
We think you need these skills to ace Reception Porter in Windsor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Reception Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Since this role emphasises excellent customer service, provide specific examples in your CV and cover letter that demonstrate your ability to interact positively with guests and handle various situations effectively.
Highlight Flexibility:Mention your availability to work flexible hours, including weekends and bank holidays, as this is a requirement for the position. This shows your commitment and willingness to meet the job's demands.
Craft a Personal Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the hotel. Use a friendly tone and express why you would be a great fit for the Front Office Team.
How to prepare for a job interview at The Sir Christopher Wren Hotel
✨Showcase Your Customer Service Skills
As a Reception Porter, you'll be the first point of contact for guests. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight any specific situations where you went above and beyond to help a customer.
✨Demonstrate Charisma and Approachability
Since this role requires a charismatic individual, practice your body language and tone of voice. Smile, maintain eye contact, and be friendly during the interview. This will help convey your personality and show that you can create a welcoming atmosphere for guests.
✨Familiarise Yourself with the Hotel
Research the hotel and its services before the interview. Knowing about the hotel's history, amenities, and any recent news will demonstrate your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully resolved issues or managed guest complaints.
