At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences every day.
- Company: Join a vibrant hospitality team in a dynamic environment.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Be part of a supportive team that values your growth.
- Why this job: Step up your career while making guests feel welcome and valued.
- Qualifications: Experience in reception management and strong leadership skills.
The predicted salary is between 30000 - 42000 £ per year.
Up to £35,000 DoE, plus excellent benefits
We have an exciting opportunity for an experienced Senior Reception Supervisor or a Junior Reception Manager ready to take the next step in their career to join our Front Office team as Reception Manager. Typical shifts are 7am – 3:30pm and 2:15pm – 10:45pm, however flexibility is essential.
This is a hands-on, operational role based at Reception, where you will play a key part in delivering outstanding guest experiences and ensuring smooth daily operations. As the first point of contact for many of our guests, the Reception team is central to our success, and this role is critical in maintaining consistently high standards of service.
Why join the Wren’s team?
At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:
- Stream – flexible access to your earned salary & financial coaching App
- A paid day off for your birthday
- 24/7 Employee Assistance Programme for you and your family
- Saroving Rewards for going the extra mile & delivering exceptional guest service
- Employee appreciation events
- Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
- Opportunities for training and development & recognising your potential
You will bring:
- Experience in a 4/5-star hotel Reception environment, with exposure to both corporate and leisure markets
- Strong operational knowledge of Reception, Reservations, and Night Audit
- Working knowledge of Opera
- Proven leadership, coaching, and team-building skills
- High personal standards, excellent presentation, and a confident, professional manner
- Strong written and spoken English and good Microsoft Office skills
- A self‑motivated attitude with the ability to motivate and inspire others
As Reception Manager, you will:
- Lead and maintain exceptional Front Office standards and guest satisfaction
- Ensure SOPs are in place, regularly reviewed, updated, and fully implemented
- Train, coach, and develop the Reception team, maintaining full training records
- Maximise departmental profitability through effective upselling and cost control
- Manage payroll and departmental expenses in line with business levels
- Carry out inductions, appraisals, and performance reviews, setting clear objectives
- Foster strong communication across departments, particularly Front of House, Revenue, Housekeeping and Maintenance
- Undertake Duty Management shifts as required
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager in Windsor employer: The Sir Christopher Wren Hotel
Join a dynamic team as a Reception Manager in a vibrant location, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering comprehensive training and development opportunities to help you excel in your career. Enjoy competitive benefits and the chance to make a meaningful impact in a role that values your contributions.
Contact Details:
The Sir Christopher Wren Hotel Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for reception roles and practice your answers. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see that you're not just qualified, but also a great fit for their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the perfect Reception Manager position. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Reception Manager in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience as a Senior Reception Supervisor or any managerial roles you've had. We want to see how your skills align with the Reception Manager position, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm for the position come through.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and focus on what makes you a great candidate for the Reception Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Sir Christopher Wren Hotel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception Manager. Familiarise yourself with the daily tasks, such as managing the front desk, overseeing staff, and ensuring excellent customer service. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team in the past, resolved conflicts, or improved processes. This will show the interviewer that you're ready to take on this hands-on role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations you might face in the role, like handling difficult guests or managing scheduling conflicts. Practising your responses will help you stay calm and articulate during the interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the standards expected in a reception environment. This shows that you take the opportunity seriously and are ready to represent the company well.
