Recovery and Opportunities Co-ordinator

Everyone deserves a safe place to call home.

Company Limited by Guarantee number 1741926 Charity Number 287779 Registered in England as Single Homeless Project

shp Single Homeless Project

Job title: Recovery and Opportunities Co-ordinator

Delegated Authority: Level 7

Team: Islington Multiple Disadvantage Services

Responsible to: Service Manager

Responsible for: N/A

Job purpose

In this role, you’ll be at the heart of a team transforming the lives of people who need support the most. Working alongside the Regional Services Manager, you’ll have the chance to make a real difference in the lives of clients at our Ashley Road, Milton House, and Highbury New Park projects. You will provide vital support to those facing complex challenges, including mental health difficulties, substance use, trauma, and physical health concerns. Your work will directly impact their ability to recover, rebuild their lives, and create a brighter future.

The role is all about using a strengths-based approach within a psychologically informed environment, supporting clients on their journey towards stability and independence. Your day-today will involve delivering tailored interventions, guiding clients through their recovery process, and helping them tap into community and statutory resources that can support their growth. With a focus on improving outcomes, your work will empower clients to build resilience, grow their confidence, and achieve lasting change.

As part of a dynamic and collaborative team, you’ll also promote client involvement and coproduction, working alongside other agencies to develop programs that reflect the true needs of the community. Whether encouraging social inclusion, running physical health checks, or strengthening partnerships with local services, your role will drive positive change across the borough, creating opportunities for clients to thrive in every aspect of their lives.

Key accountabilities

Development/Implementation/Monitoring of In-House Recovery and Opportunities Programme

To create a comprehensive Recovery and Opportunities Programme which incorporates important focus areas including relationships, mental and physical health, substance use and in-/formal learning opportunities.

To ensure that part of the programme works towards pre-tenancy training for residents, to prepare them for moving on to more independent accommodation.

To ensure that staff, volunteers and client peers are provided with the necessary training, coaching and resources to be able to deliver all aspects of the programme.

To create, publicise and maintain a timetable of events taking place in-house and in the local area.

To implement mechanisms to record relevant outcomes of the programme and review the effectiveness of what is being delivered.

To develop and implement mechanisms that facilitate client empowerment and engagement in developing and delivering co-produced services.

To participate in the development of a psychosocial environment that is conducive to recovery and promotes healthy social relationships.

Group Work

To plan and facilitate regular client group work sessions, following structured session plans in a flexible and creative way with a view to developing life skills, building confidence and resilience, and promoting well-being.

To ensure the group work programme enables positive participant experience and where the benefits of group process are assessed and inform further development.

To engage in a reflective process with the ROC Team Leader and Team regarding the development, delivery and process of group work.

To develop, deliver and/or co-ordinate a range of group work from low-threshold pre contemplative engagement work to psychoeducational trauma-informed learning, hearing voices and unusual beliefs approaches where appropriate.

To produce high quality, comprehensive activity risk assessments in consultation with the ROC Team Leader and local service manager, staff team and clients.

To ensure that activity risk assessments are updated in a timely manner, and that they are regularly reviewed to reflect changing need/information.

To work with support staff to ensure that client risk assessments are actively updated with new and relevant information as needed.

Support Staff Team’s Client Work

To ensure that information relating to client support is recorded and communicated to the appropriate staff members.

To assist case holding staff with the development of comprehensive support plans by activity sharing information.

To support staff in understanding and developing the wider service provision in relation to critical thinking in the area of social care, mental health and complex needs including Recovery, Hearing Voices and Unusual Beliefs and Trauma.

Information Management

To ensure that all client contacts are recorded promptly on Inform.

To ensure all client data is kept up to date, reviewed appropriately and held in line with SHP protocols on confidentiality and GDPR good practice.

To ensure that documents, including needs assessments & risk assessments, are reviewed within the appropriate time frames.

To ensure that any client/group work hard copy files are kept up to date.

To ensure that reports and forms for commissioners or grant funds are completed in a timely manner.

Partnership Working

To increase client opportunities by linking in and establishing relationships with internal and external services that can meet specific needs.

To work in partnership with other SHP departments, statutory and community mental health and social care agencies and networks including lived experience user groups to improve the provision of; the Opportunities Programme, local service delivery and general SHP offer.

To take personal responsibility for a professional approach that enhances the reputation of the service at the project both internally and externally.

To be supportive, transparent, evidence based and accountable to other colleagues and external agencies.

Social Inclusion

To assist and empower clients to develop life skills and participate in activities to promote increased independence and involvement with the community.

To support staff in clients with identification and application to suitable learning opportunities in the community.

Team Work

To take an active part in the development of the ROC Team and local service through sharing practice, joint work and fostering mutual support and learning.

To participate in team meetings, reflective practices, supervisions, performance reviews and training by preparing, sharing and discussing ideas and offering solutions.

To take personal responsibility for own development and learning.

Health and Safety

To comply with organisational and service policies & procedures around safe working practices for staff and clients incl. lone working.

To actively support the local Service Manager in the appropriate management of client, visitor and occupational health related risks.

Miscellaneous

SHP is at discretion to amend your responsibilities and, in addition to these, you may be required to perform other duties as may be required for the efficient running of the organisation.

To create inclusive working environments and cultures to enable colleagues and clients to feel safe and empowered to achieve their full potential.

Technical and professional know-how needed for position

When completing your application, you will be required to address (using examples) some of the points below

Experience and Knowledge

Experience of developing, facilitating and coordinating groups and activities (including supporting others to do so too), with a demonstrable understanding of group dynamics.

Experience of developing and maintaining positive partnership relationships with a range of internal and external services.

Demonstrable understanding of engaging and motivating people who experience multiple disadvantage, with an awareness of the issues that may make this process challenging.

Skills and Abilities

A commitment to actively promoting inclusivity and diversity in professional practice.

Demonstrable understanding of the importance of professional boundaries and how they are likely to impact on the role.

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