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For Companies At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with key accounts.
- Company: Join Simpro Software, a dynamic company focused on customer satisfaction and innovative SaaS solutions.
- Benefits: Enjoy flexible work options, generous leave, health insurance, and a fun office culture.
- Why this job: Make a real impact by helping customers thrive and unlocking the potential of our platform.
- Qualifications: Experience in customer success or key account management is essential; be proactive and tech-savvy.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
First Things First - What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Home Office Allowance
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycelscheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
The Job
As a Senior Customer Success Manager, you'll play a pivotal role in ensuring our customers get maximum value from our SaaS solutions. You’ll build trusted, strategic relationships with key accounts, proactively supporting them to optimize product adoption, resolve challenges, and drive measurable outcomes. Your mission? To champion long-term success and retention by helping customers thrive - not just use our platform, but truly unlock its potential.
Location: Reading / UK Remote
What You’ll Do
- Drive enterprise customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Being a trusted advisor and source of advice for customers and colleagues, understanding customer issues and ensuring customers receive regular updates on products.
- Be able to monetize these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
- Be responsible for a group of customer accounts and complete training for new customers.
- Proactively contact the customer and help them through the initial go-live.
What You’ll Bring
- Experience managing Key Accounts or experience in a similar Key Customer Success Management/ Key Account Management role.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Ability to build trust and rapport with stakeholders at all levels.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Ability to quickly develop a sound understanding of the suite of products.
- Exceptional customer service and troubleshooting/problem solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Senior Customer Success Manager employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with Simpro Software's products and services. Understanding their SaaS solutions will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Simpro Software on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed key accounts in the past. Highlighting your customer-centric approach and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to collaborate across teams by preparing anecdotes that illustrate your teamwork skills. This is crucial for a role that requires building trust and rapport with various stakeholders.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management or key account management. Use specific examples that demonstrate your ability to build relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your proactive approach and ability to collaborate across teams, as these are key attributes for the position.
Showcase Your Technical Skills: Since the role requires being tech-savvy, include any relevant software or tools you have experience with. Explain how you've used technology to enhance customer experiences or solve problems in previous roles.
Highlight Problem-Solving Abilities: Provide examples of how you've successfully resolved customer issues in the past. This could be through troubleshooting, providing training, or optimising product adoption, which are all crucial for this role.
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Understand the Company Culture
Before your interview, take some time to research Simpro Software's core values and company culture. Familiarise yourself with their commitment to being customer-centric and growth-minded, as this will help you align your answers with what they value in their employees.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles where you successfully managed key accounts or improved customer satisfaction. Highlight your proactive approach and how you've built trust with stakeholders, as these are crucial for a Senior Customer Success Manager.
✨Demonstrate Technical Savvy
Since the role involves working with SaaS solutions, be ready to talk about your experience with business process software. You might also want to simplify complex technical topics during the interview to showcase your ability to communicate effectively with customers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, career progression opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
