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- Tasks: Drive customer success operations and optimise processes for global teams.
- Company: Join a fun, progressive company with a focus on teamwork and growth.
- Benefits: Enjoy generous leave, private health insurance, and flexible working options.
- Why this job: Make a real impact in customer success while developing your career.
- Qualifications: Strong analytical skills and experience with customer success metrics required.
- Other info: Diverse training opportunities and a supportive team environment await you.
The predicted salary is between 36000 - 60000 £ per year.
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded## Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539**First Things First – What We Can Offer You*** A generous annual leave entitlement plus a personal leave entitlement* Private Health Insurance* Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)* Life Insurance* Company pension scheme, with 5% employer contribution* Generous Parental Leave Program* Home Office Allowance* Paid Volunteer Leave Days* Public Holiday Exchange Scheme* Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!* Talent Referral Programme – get rewarded for referring a friend to join our team!* Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment* Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech* A discounts and cash back scheme* Flexible working environment* Casual dress and relaxed office environment* Happy hours and office games* Opportunities for career progression and development* Diverse training & internal networking opportunities across all of our product lines* Check out our website for more about working at Simpro Group**The Job**The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to the Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation.**What You’ll Do*** Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark* Act as the main operations partner and business analyst to the Simpro Group Global VP of Customer Success, who is currently located in the UK.* Coordinate across Revenue Operations teams to optimize processes and remove friction in the sales-to-customer success transition and to achieve business targets* Own CSM business inspections, root cause and corrective actions, weekly “run-the-business” meetings and quarterly business reviews* Conduct ad-hoc analysis of business and customer data* Ensure that customer retention and growth is predictable and on target by tracking weekly progress vs. business targets* Liaise with Finance on Net New ARR budgets and then translate them to operational targets for our Customer Success teams* Drive the Customer Success ‘go-to-market,’ to include capacity planning, compensation plan design, quotas and operational target setting to ensure Net New ARR targets are achieved**What You’ll Bring*** Excellent business partnering and consulting skills* Proficiency in Google Sheets and Microsoft Excel along with experience using visualization tools (Power BI)* Understanding of Customer Success operations and business metrics* Familiarity with analytical techniques and experimentation strategies that drive data-driven decision-making* Experience with customer lifecycle analytics, and Annual Recurring Revenue (ARR) related KPIs* Comfortable building reports and dashboards in Salesforce* Bachelor\’s degree in Finance, Marketing, Business, Economics, Statistics, Data Science, or a related field **Core values required of all** **Simpro****, AroFlo, BigChange & ClockShark** **employees:****We Are One Team****We Are Customer Centric** **We Are Growth Minded** **We Are Accountable** **We Celebrate Success**Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you\’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.*Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.* #J-18808-Ljbffr
Senior Customer Success Analyst employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Simpro Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Customer Success metrics and be ready to discuss how you've driven results in past roles. Show us you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your analytical skills! Bring examples of how you’ve used data to make decisions or improve processes. We love a data-driven mindset!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Simpro Group.
We think you need these skills to ace Senior Customer Success Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Analyst role. Highlight relevant experience and skills that match the job description, especially in customer success operations and data analysis.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to mention any experience you have with tools like Google Sheets, Excel, or Power BI. Share specific examples of how you've used data to drive decisions in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Numbers
As a Senior Customer Success Analyst, you'll need to be comfortable with data. Brush up on key metrics like Annual Recurring Revenue (ARR) and customer retention rates. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted ad-hoc analyses or optimised processes in past positions. Highlight your proficiency in tools like Google Sheets, Microsoft Excel, and Power BI. This will demonstrate your ability to handle the analytical demands of the role.
✨Understand the Company Culture
Familiarise yourself with Simpro Group's core values: teamwork, customer centricity, growth mindset, accountability, and celebrating success. Think of examples from your experience that align with these values, as cultural fit is just as important as skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to customer success and how they measure success within the team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.