At a Glance
- Tasks: Drive product adoption and support customers in expanding their use of Simpro Group products.
- Company: Join a fun and progressive tech company with a collaborative culture.
- Benefits: Generous leave, private health insurance, and opportunities for career progression.
- Other info: Dynamic environment with diverse training and internal networking opportunities.
- Why this job: Make a real impact by helping customers realise the full potential of innovative solutions.
- Qualifications: Experience in technical sales support within the SaaS industry and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross-functional collaboration. The role generates cross-sell opportunities, supports Account Managers in expansion deals and helps customers realise additional value across the Simpro Group product portfolio.
Location: Reading (RG1), on-site.
What You’ll Do- Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross-sell revenue.
- Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.
- Work directly with leadership and cross-functional teams to drive customer adoption through direct outbound activity into non-managed accounts and deal support for Account Managers pursuing expansion opportunities.
- Conduct consistent outbound engagement into non-managed customer accounts to generate cross-sell pipeline opportunities and drive adoption of additional Simpro Group products.
- Carry and achieve a defined expansion revenue or pipeline quota through cross-sell and product adoption within the existing customer base.
- Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.
- Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.
- Understand and articulate how Simpro Group products integrate with each other and with the customer’s existing platform to deliver additional value.
- Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.
- Gain and maintain deep product knowledge across Simpro Group’s portfolio, including new products and acquisitions as they are released.
- Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.
- Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.
- Proven experience in a technical sales-support or sales engineering role within the SaaS industry.
- Experience in Field Service Management, Payments, or adjacent vertical software markets required.
- Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
- Demonstrated ability to conduct high-volume outbound activity and manage a structured daily dial cadence.
- Excellent communication skills with the ability to understand and articulate complex technical concepts to non-technical audiences – internally and externally.
- Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems.
- Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
- Proven ability to work cross-functionally and drive alignment across diverse stakeholders.
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Solutions Specialist in Reading employer: The Simpro Group Pty Ltd
Simpro Group is an exceptional employer located in Reading, offering a vibrant work culture that prioritises collaboration and innovation. With generous benefits such as private health insurance, a robust pension scheme, and ample opportunities for career progression, employees are supported in both their professional and personal lives. The company fosters a diverse and inclusive environment, ensuring that every team member feels valued and empowered to contribute to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research Simpro Group's products and their impact on customers. This will help you speak confidently about how you can drive product adoption and expansion during your interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those technical questions! Brush up on your SaaS knowledge and be ready to explain complex concepts in simple terms. This will show that you can bridge the gap between tech and customer needs.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in joining the team.
We think you need these skills to ace Solutions Specialist in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Solutions Specialist role. Highlight your experience in technical sales-support and SaaS, and don’t forget to mention any relevant achievements that showcase your ability to drive product adoption.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our core values. Show us how you can bridge the gap between our products and customer needs.
Showcase Your Communication Skills:Since this role involves engaging with customers and explaining complex concepts, make sure your application reflects your communication prowess. Use clear, concise language and avoid jargon where possible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Products Inside Out
As a Solutions Specialist, you'll need to demonstrate a deep understanding of Simpro Group's products. Make sure you research each product thoroughly, including their features and benefits, so you can confidently discuss how they meet customer needs during the interview.
✨Showcase Your Communication Skills
You'll be translating complex technical concepts into business benefits for clients. Practice explaining these concepts in simple terms, perhaps with a friend or family member who isn't in the tech field. This will help you articulate your thoughts clearly during the interview.
✨Prepare for Outbound Engagement Scenarios
Since the role involves high-volume outbound activity, think of examples from your past experiences where you've successfully engaged customers. Be ready to discuss your approach to generating leads and driving product adoption, as this will show your proactive mindset.
✨Understand the Company Culture
Familiarise yourself with Simpro Group's core values: teamwork, customer centricity, growth mindset, accountability, and celebrating success. Be prepared to share how your personal values align with theirs, as cultural fit is crucial for them.
