At a Glance
- Tasks: Manage customer accounts, drive retention, and identify growth opportunities in a fast-paced SaaS environment.
- Company: Join Simpro Group, a fun and progressive organisation focused on customer success.
- Benefits: Generous leave, private health insurance, career progression, and a relaxed office vibe.
- Other info: Diverse training opportunities and a supportive team culture await you!
- Why this job: Be the trusted partner for customers and make a real impact on their success.
- Qualifications: Experience in B2B Account Management, strong communication skills, and a passion for helping customers.
The predicted salary is between 30000 - 40000 € per year.
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base.
This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
What You’ll Do
- Customer Relationship & Account Health: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. Serve as the primary point of contact and customer advocate. Identify churn risks early and execute retention plans to maintain customer success.
- Expansions and Commercial Growth: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets. Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
- Strategic Engagement: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs. Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Customer Advocacy: Act as the voice of the customer internally ensuring feedback is captured and acted upon. Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
- Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
- Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
- Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
- A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Account Manager in Reading employer: The Simpro Group Pty Ltd
Simpro Group is an exceptional employer located in Reading, offering a dynamic and supportive work environment for Account Managers. With a strong focus on employee growth, generous benefits including private health insurance and a robust pension scheme, and a culture that celebrates success and teamwork, Simpro empowers its employees to thrive while making a meaningful impact on customer success. Join us to be part of a progressive organisation that values diversity and fosters career development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at Simpro Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer success. Think about how you can showcase your experience in managing client relationships and driving growth. We want to see your passion shine through!
✨Tip Number 3
Show off your knowledge of SaaS solutions! Familiarise yourself with Simpro Group's products and think about how you can help customers maximise their value. This will demonstrate your commitment and understanding of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Simpro Group. Let’s get you that interview!
We think you need these skills to ace Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in B2B account management and any SaaS experience you have. We want to see how you've driven customer success and growth!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Include specific examples of how you exceeded renewal and expansion targets. Numbers and results really catch our eye!
Be Personable:Your communication skills are key for this role, so let your personality shine through in your application. We love seeing genuine passion for helping customers succeed, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Customers
Before the interview, research the company’s existing customer base and their needs. Understand how the role of an Account Manager contributes to customer success and retention. This will help you demonstrate your ability to foster long-term partnerships.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you successfully managed accounts, exceeded targets, or resolved customer issues. Highlight your negotiation skills and how you’ve driven revenue growth in previous roles.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM software like Salesforce is crucial, brush up on your knowledge of these tools. Be ready to discuss how you’ve used CRM systems to manage accounts and track performance metrics effectively.
✨Emphasise Team Collaboration
The role requires working closely with various teams. Prepare to discuss how you’ve collaborated with product, support, or professional services teams in the past to enhance customer experiences and drive adoption of solutions.
