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- Tasks: Coordinate installations, manage schedules, and ensure smooth communication between customers and engineers.
- Company: Join a fun and progressive tech company with a supportive team culture.
- Benefits: Generous leave, private health insurance, flexible work options, and career development opportunities.
- Why this job: Be the key player in delivering seamless installations and making a real impact.
- Qualifications: Experience in fast-paced customer service and proficiency in Google Suite.
- Other info: Enjoy a casual dress code and diverse training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Installations Coordinator plays a pivotal role in delivering a seamless end-to-end installation experience. Acting as the central point of contact between customers, field engineers and internal teams, you’ll take ownership of installations from initial scheduling through to successful completion. This is a fast-paced, hands-on role where no two days are the same - balancing live schedules, proactively resolving issues and ensuring every job stays on track.
You’ll manage engineer bookings, monitor real-time dashboards, troubleshoot delays and swiftly reorganise failed or incomplete jobs. Alongside this, you’ll support commissioning activities, raise purchase orders and invoices, coordinate stock dispatch and keep systems accurately updated. You’ll also play a key part in delivering large-scale rollout projects, helping the business hit critical deadlines and performance targets.
What You’ll Do
- Liaising with customers, engineers and internal teams to agree suitable appointments via phone call and/or email.
- Scheduling all work onto engineers' devices and commission tracking units where applicable.
- Monitor active dashboard and schedule at all times.
- Proactively dealing with any engineer lateness and sickness.
- Raising purchase orders and invoices for jobs.
- Logging and following up with engineers of any failed jobs or re-visits.
- Rescheduling any failed appointments or incomplete work.
- Requesting stock dispatches via the Stock team.
- Monitoring large rollouts to ensure completion within specified target.
What You’ll Bring
- Experience working in a fast-paced customer service role, ideally within the telematics/technology industry.
- Previous experience liaising with third-party technicians and engineers and engaging in scheduling activities.
- Proficiency in Google suite of products.
- Confident using CRM, ERP, or job management systems to track progress and update records accurately.
- High attention to detail, particularly when raising purchase orders, invoices and updating job notes.
- Clear and professional communication skills when dealing with customers, engineers and internal teams.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycelscheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Installations Coordinator in Leeds employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Installations Coordinator, you'll be liaising with customers and engineers all day. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Simpro!
We think you need these skills to ace Installations Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced customer service roles, especially if you've worked with engineers or in the tech industry. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills: Since you'll be liaising with customers and engineers, it's crucial to demonstrate your clear and professional communication abilities. Use examples in your application that showcase how you handle conversations and resolve issues.
Be Detail-Oriented: Attention to detail is key for this role, especially when it comes to raising purchase orders and invoices. Make sure your application reflects your meticulous nature—double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Installations Coordinator role. Plus, it’s super easy!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Installations Coordinator role. Familiarise yourself with the key responsibilities like scheduling, liaising with engineers, and managing customer expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves a lot of communication with customers and internal teams, be prepared to demonstrate your clear and professional communication skills. Think of examples from your past experiences where you successfully resolved issues or coordinated with multiple parties. This will highlight your ability to thrive in a fast-paced environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially regarding scheduling conflicts or engineer delays. Prepare some real-life examples where you had to think on your feet and resolve issues quickly. This will showcase your proactive approach and ability to keep things on track.
✨Familiarise Yourself with Relevant Tools
Since proficiency in CRM, ERP, or job management systems is crucial, brush up on any relevant software you’ve used before. If you have experience with Google Suite, make sure to mention it. Being able to discuss how you've used these tools effectively will give you an edge in the interview.