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- Tasks: Guide clients through onboarding and deliver impactful training for long-term success.
- Company: Join a fun and progressive organisation with a supportive team environment.
- Benefits: Generous leave, private health insurance, and opportunities for career progression.
- Other info: Dynamic role with diverse training and internal networking opportunities.
- Why this job: Make a real impact by helping clients unlock value from our platform.
- Qualifications: Experience in customer support and excellent training delivery skills.
The predicted salary is between 30000 - 40000 £ per year.
As an Implementation Specialist (internally known as Consultant), you will be at the heart of our client experience - guiding new customers from onboarding through to long-term success. You will deliver impactful training, support clients in adopting key workflows and provide data and design expertise that helps them unlock real value from our platform. If you enjoy building relationships, solving problems and seeing the direct impact of your work, this role is for you. Location: Leeds (LS15) or Reading (RG1), on-site.
What You’ll Do
- Deliver engaging training on core customer workflows, enabling clients to confidently adopt and embed our products into their business.
- Provide data and design support, including creating reports and output documents that drive meaningful insights and outcomes.
- Collaborate with senior team members to support onboarding and expansion projects for new and existing clients.
- Analyse moderately complex challenges, using sound judgement to assess situations and recommend effective solutions.
- Build and maintain strong product knowledge, staying up to date with new features and releases.
- Apply business acumen and industry insight to deliver practical, value-driven outcomes for customers.
- Contribute to customer engagement initiatives, including outreach campaigns and interactive workshops or group learning sessions.
- Facilitate training in both virtual and in-person settings; occasional travel may be required.
What You’ll Bring
- Previous experience in a similar role would be highly advantageous.
- A professional and consultative approach.
- Excellent training delivery skills, with an ability to tailor methods to suit different needs.
- Experience supporting end customers with Software or Web products.
- Understanding of business processes and workflows.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs and systems.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycelscheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Implementation Specialist in Leeds employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the Implementation Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to training delivery and client engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve tackled challenges in previous roles, especially those that relate to software or web products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Implementation Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Implementation Specialist role. Highlight relevant experience, especially in training delivery and client support, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've helped clients succeed in the past, and show us your consultative approach.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled complex challenges. We love candidates who can analyse situations and recommend effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know the Product Inside Out
As an Implementation Specialist, you'll need to have a solid understanding of the platform and its features. Before your interview, spend some time exploring the product, familiarising yourself with its functionalities, and thinking about how it can benefit clients. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Training Scenarios
Since delivering training is a key part of the job, think about how you would approach training different types of clients. Prepare a few examples of how you would tailor your training methods to suit various needs. This will demonstrate your adaptability and ability to engage with diverse audiences during the interview.
✨Showcase Your Problem-Solving Skills
The role involves analysing challenges and recommending solutions. Be ready to discuss past experiences where you've successfully solved problems or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and impact.
✨Emphasise Relationship Building
Building strong relationships with clients is crucial for success in this role. Think of examples from your previous experience where you've effectively built rapport or collaborated with others. Highlight your communication skills and how you can foster a positive client experience, as this aligns perfectly with the company's customer-centric values.