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- Tasks: Deliver exceptional customer onboarding and support client retention through training and data services.
- Company: Join a fun, progressive organisation with a supportive team environment.
- Benefits: Generous leave, private health insurance, and opportunities for career progression.
- Other info: Diverse training opportunities and a relaxed office culture await you.
- Why this job: Make a real impact by guiding clients to success with innovative solutions.
- Qualifications: Strong problem-solving skills and proficiency in Google Suite preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Implementation Associate plays a key role in delivering an exceptional customer onboarding experience, supporting client retention initiatives through modular training, data services and design solutions. Working closely with senior team members, you’ll help guide clients through successful deployments and ensure they feel confident using our platform from day one.
Location: Leeds (LS15), on-site.
What You’ll Do
- Provide data & design services to customers such as importing files and creating reports or output documents.
- Facilitate modular feature-based training of Simpro Group’s products.
- Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
- Help with customer preparation sessions or assist with administrative and project-related initiatives.
- Facilitate feature-based workshops or group learning modules.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Work towards developing industry knowledge and business acumen.
- Pursue opportunities to promote customer features or add-on adoption.
What You’ll Bring
- Excellent troubleshooting, problem-solving, organisational, and questioning skills.
- Proficiency in Google Suite is preferred.
- A good understanding of cloud-based technologies and systems.
- The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
- Ideally, experience of working in a data driven environment.
- An ability to stay focused on assigned tasks.
- An inquisitive and solution focused mindset.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Implementation Associate in Leeds employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Associate in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work as an Implementation Associate at Simpro.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with Simpro's offerings and think of ways you can contribute to customer onboarding and retention. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Consider common challenges clients might face during onboarding and how you would tackle them. This will impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Simpro.
We think you need these skills to ace Implementation Associate in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Associate role. Highlight relevant experience, especially in customer onboarding and data services, so we can see how you fit into our team.
Showcase Your Skills: Don’t forget to showcase your troubleshooting and organisational skills in your application. We love candidates who can demonstrate a solution-focused mindset and a good understanding of cloud-based technologies.
Be Personable: We’re looking for someone who can connect with clients. Use your cover letter to show off your personality and explain why you’re excited about helping customers feel confident using our platform.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the Simpro suite of products. Familiarise yourself with recent updates and features, as this will show your enthusiasm and readiness to support clients effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or troubleshooted issues. This is crucial for the Implementation Associate role, as you'll need to demonstrate your ability to handle challenges that clients may face.
✨Practice Your Training Techniques
Since the role involves facilitating training sessions, think about how you would explain complex concepts in simple terms. You might even want to prepare a mini-training session on a feature of the product to showcase your teaching skills during the interview.
✨Emphasise Team Collaboration
The job requires working closely with senior team members and clients. Be ready to discuss how you've successfully collaborated in the past, highlighting your ability to work as part of a team and contribute to a positive onboarding experience.