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- Tasks: Engage with customers, resolve issues, and enhance their experience with our software.
- Company: Join a fun and progressive tech company focused on customer success.
- Benefits: Generous leave, private health insurance, flexible work options, and career development.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and a passion for helping others.
- Other info: Enjoy a casual dress code, happy hours, and opportunities for growth.
The predicted salary is between 30000 - 50000 £ per year.
The Customer Success Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation of products, to ultimately ensure the long term success of customers.
What You’ll Do- Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
- Experience in customer-facing role - a Customer Success Management, Account Management, or technical implementation role in a SaaS company would be a benefit.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with 5% employer contribution.
- Generous Parental Leave Program.
- Home Office Allowance.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Flexible working environment.
- Casual dress and relaxed office environment.
- Happy hours and office games.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Account Manager in Leeds employer: The Simpro Group Pty Ltd
Contact Detail:
The Simpro Group Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Simpro Group.
✨Tip Number 2
Prepare for the interview by understanding the company’s values. Show us how you embody being customer-centric and growth-minded in your previous roles. We love candidates who align with our core values!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you’ve tackled customer issues in the past. We want to see that you can think on your feet and provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your customer-facing experience and any relevant skills that align with what we’re looking for. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you’ve driven customer satisfaction in the past and how you can bring that to our team.
Showcase Your Communication Skills: As an Account Manager, communication is key! In your application, demonstrate your ability to convey complex ideas simply. Whether it’s through your CV or cover letter, let us see your interpersonal skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at The Simpro Group Pty Ltd
✨Know Your Customer Success Basics
Before the interview, brush up on the key principles of customer success management. Understand how to maintain communication with clients and resolve their issues effectively. This will show that you’re not just familiar with the role but also passionate about helping customers succeed.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully identified and resolved customer issues. Highlight your troubleshooting skills and how you’ve improved customer satisfaction. This will demonstrate your ability to handle challenges in a customer-facing role.
✨Be Tech Savvy
Since the role involves working with business process software, make sure you’re comfortable discussing technical topics. Familiarise yourself with common SaaS tools and be ready to explain complex concepts in simple terms. This will help you connect with both customers and colleagues.
✨Emphasise Team Collaboration
The job requires working across teams, so be prepared to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes. This will highlight your proactive approach and ability to work well under pressure.